Spinanga Casino - La retirada del jugador se ha retrasado.

I won €405 at Spinanga and requested a withdrawal. I've been waiting for my money for nine days now. I've contacted live chat several times and keep getting the same excuses. According to the chat, everything is fine with my withdrawal and I should be patient. They claim they're working on the payment. They say a withdrawal from Spinanga takes 3-5 days. As I said, I'm already at nine days.

Ich habe bei Spinanga einen Gewinn von 405 Euro erzielt und eine Auszahlung beantragt.Seid 9 Taagen warte ich auf mein Geld,ich habe mich mehrere Male an den Live Chat gewendet und werde mit den immer gleichen Ausreden abgewimmelt.Laut chat ist mit meiner Auszahlung alles ok und ich solle mich gedulden.Angeblich würde an der Zahlung gearbeitet.Lsut casino daurt eine Auszahlung 3-5 Taage.Ich bin wie gesagt schon bei 9.

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Dear Mixmeb,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Can you log in to your player's account?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mixmeb,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas