Spinanga Casino - La retirada del jugador se ha retrasado.

The casino's terms and conditions state that the money will be transferred "within" 3 days. Unfortunately, this is never the case!

Die Geschäftsbedingungen des Casinos sagen, es würde "innerhalb" von 3 Tagen überwiesen. Das ist leider nie der Fall!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Guzzi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Do you currently have any pending withdrawal requests?
• If you do, could you please clarify when exactly you requested this withdrawal?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I didn't use any bonus! I requested the payout on July 23, 2026!

Why should I wait if the terms and conditions state "payout within 3 days"?

The casino won't let me play without an immediate deposit!

Am I the only one who has to abide by the terms and conditions?

Ich habe keinen Bonus genutzt! Ich habe die Auszahlung am 23.07.26 beantragt!

Warum soll ich warten, wenn in den Geschäftsbedingungen "Auszahlung innerhalb von 3 Tagen" steht?

Das Casino lässt mich doch auch nicht ohne sofortige Einzahlung spielen!

Muss nur ich mich an die Geschäftsbedingungen halten?

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Guzzi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina