SpinAway Casino - El depósito del jugador ha sido debitado dos veces.

Hi! Unfortunately, 250 euros were debited twice but only credited to my account once. Now I'm being held up despite evidence. Please help and thanks in advance! LG

Hallo! Leider 250 Euro zweimal abgebucht jedoch nur einmal im Account gutgeschrieben.jetzt werde ich trotz Beweise hingehalten. Bitte um Hilfe und danke im Voraus ! Lg

Dear leimi8,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if you contacted your bank already? Please forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Hello, According to my bank, the money must be at Spinaway because it was properly transferred. Please comment!

Thank you Thomas

Hallo, Lt meiner Bank muss sich das Geld bei Spinaway aufhalten da es ordnungsgemäß überwiesen wurde . Erbitte Stellungnahme!

lg Thomas

Account statement was provided as requested

kontoauszug wurde wie im gefordert bereitgestellt

I fully understand your frustration, leimi8. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 21 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Thank you for the time being and hope for positive completion!

Thank you Thomas

Danke vorerst und hoffe um positive Erledigung!

lg Thomas

Thank you for your patience and understanding, leimi8. I will check back with you in two weeks.

Hello ! Thanks for your help the money was credited 👍🏽👍🏽 LG Thomas

Hallo ! Danke für eure Hilfe das Geld wurde gutgeschrieben 👍🏽👍🏽 Lg Thomas

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, leimi8, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru