SpinAway Casino - El jugador no puede retirar su saldo.

I deposited 30 euros and got 60 free spins

I unlocked the free spins bonus exact

The account showed I can pay out

and now the casino says I didn't clear everything, that's a blatant lie!!!

Thanks in advance for your help

Kind regards

Fritz K****

ich hatte 30Euro einbezahlt dann 60Freispiele erhalten

ich habe den Freispiele bonus exact freigespielt

auf Konto wurde angezeigt ich darf Auszahlen

und jezt sagt das Casino ich hätte nicht alles freigespielt ,das ist eine GHlatte Lüge!!!

danke im voraus für Ihre Hilfe

mfg

Fritz K****

Hello fritzknaus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinAway Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When exactly did you finish the wagering of the bonus and is the process visible within your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I was in contact on June 15th and she said I still had to free up 23 euros, I did that too

still they don't pay out.

am 15.06 habe ich Kontakt gehabt und sie meinte ich müsste noch 23Euro freispielen ,auch das habe ich gemacht

trotzdem zahlen sie nicht aus.

spinaway just paid out

Thanks for the help

spinaway hat soeben ausbezahlt

Danke für die Hilfe

Dear fritzknaus,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru