Spinbara Casino - El retiro del jugador se retrasa debido a solicitudes de verificación excesivas.

Spinbara Casino is blocking my withdrawal by constantly demanding new verification procedures.

All requested documents for verification were submitted MULTIPLE TIMES.

They are now trying to further prevent the payout process... They are now demanding more information from another bank account that has nothing to do with this entire process.

Spinbara already has a 3-month extract on file, which was required for verification (and has been accepted).

All uploaded documents (now more than the verification actually requires) clearly demonstrate my authenticity and verify me without any problems.

Unfortunately, Spinbara is now going too far.

I need help.

Thank you!

PS

All transactions with the casino were documented via screenshots... I can prove everything.

Das Spinbara Casino blockiert durch ständige neue Forderungen in der Verifizierung meine Auszahlung.

Alle gewünschten Dokumente zur Verifizierung wurden MEHRFACH vorgelegt.

Sie versuchen nun den Auzahlungsprozess weiter zu verhindern... Sie fordern jetzt noch weitere Informationen von einem anderen Bankkonto, welches mit diesem ganzen Prozess nichts zu tun hat.

Spinbara liegt bereits ein 3 Monate Auszug vor, der zur Verifizierung erforderlich war (und auch anerkannt ist).

Alle hochgeladen Dokumente (mittlerweile mehr als die Verifizierung eigentlich fordert) zeigen eindeutig die Echtheit meiner Person und verifizieren mich problemlos.

Leider geht Spinbara jetzt zu weit.

Ich bitte um Hilfe.

Vielen Dank!

PS

Alle Abläufe mit dem Casino wurden per Screenshot festgehalten... Kann alles nachweisen.

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Dear Mirco900, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before?  
• Could you please advise which documents you have already provided and when exactly did you send the last one?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Hello,

No, I haven't received a payout yet... Verification was requested immediately.

Spinbara now has more documents from me than needed:

ID card

Selfie

Electricity supplier bill

Mobile phone bill

DSL bill

Account confirmation

Bank statement for the last 3 months (relevant bank)

Bank statement for November (not relevant bank... but it was requested)

All documents were accepted, but then Spinbara requested an additional bank statement for the month of November.

Unfortunately, this bank account has nothing to do with the entire process.

I deposited funds into Spinbara using my bank account and I also have 3 withdrawals being processed using the exact same account I used to deposit.

Spinbara also has a 3-month bank statement for this account (it was requested and accepted).

Because Spinbara still apparently doesn't want to pay out, they have now requested an additional bank statement (month of November) from a different bank account (from the 3-month statement).

This is another attempt to avoid paying out... but I also uploaded the requested bank statement (which has nothing to do with the whole process) to Spinbara.

Nothing has happened for over 5 days now.

I tried several times to get an update via chat, but I don't think I need to mention that it's pointless.

I realized my winnings from a bonus... But the bonus was undoubtedly wagered.

Please help!

Thanks!

Hallo,

nein ich habe noch keine Auszahlung erhalten... Es wurde direkt eine Verifizierung verlangt.

Mittlerweile hat Spinbara schon mehr Dokumente von mir vorliegen, als benötigt:

Personalausweis

Selfie

Rechnung Stromversorger

Rechnung Mobilfunk

Rechnung DSL

Kontobestätigung

Kontoauszug letzte 3 Monate (relevante Bank)

Kontoauszug Monat November (NICHT relevante Bank... wurde aber gefordert)

Alle Dokumente wurden anerkannt, aber dann verlangte Spinbara noch einen zusätzlichen Kontoauszug für den Monat November.

Leider hat diese Bankverbindung nichts mit dem ganzen Prozess zu tun.

Ich zahlte mit meinem Bankkonto bei Spinbara ein und ich habe auch 3 Auszahlungen in der Bearbeitung mit dem exakt gleichen Konto mit welchem ich eingezahlt habe.

Auch liegt Spinbara von diesem Konto ein 3 Monate Kontoauszug vor (wurde gefordert und auch akzeptiert)

Weil Spinbara wohl immer noch nicht auszahlen möchte, haben Sie jetzt noch einen zusätzlichen Kontoauszug (Monat November) von einer anderen Bankverbindung (aus dem 3 Monatsauszug) gefordert.

Dies ist ein weiterer Versuch nicht auszahlen zu müssen... aber ich habe den gewünschten Kontoauszug (der nichts mit dem ganzen Vorgang zu hat) auch noch bei Spinbara hochgeladen.

Nun passiert seit über 5 Tagen nichts mehr.

Ich habe über Chat mehrfach versucht ein Update zu bekommen, aber dass das nichts bringt brauche ich denk ich nicht zu erwähnen.

Ich habe meine Gewinne aus einem Bonus realisiert... Aber der Bonus wurde ohne jeden Zweifel umgesetzt.

Bitte um Hilfe!

Danke!

Hello Mirco900,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Mirco900,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Mirco900,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina