Spinbara Casino - La cuenta del jugador ha sido cerrada.

Hello, I have a request: can you help me? I have a problem with a game.

I created an account at Cleobetra Casino and sent an email stating that I would involve lawyers if I didn't receive my money.

Then they closed my account out of fear.

Within a very short time, I deposited 100 euros and lost everything. I tried several times to close my account permanently via self-exclusion, but they didn't respond. My last email was on June 19th.

Could you help me get my lost money back? I'm not getting any response from the casino anymore. They're not replying to my emails at all.

Hallo ich habe eine bitte können sie mir helfen ich habe ein spielproblem

ich habe bei cleobetra casino ein konto erstellt und habe per email gesendet das ich anwälte einschalte wenn ich nicht mein geld nicht bekomme

werde dan haben sie mein konto geschlossen aus angst

innerhalb kurzeste zeit habe 100 euro eingezahlt und alles verloren ich habe mehrmal versucht mein konton per selbstauschuss endgültig zu schliesen haben sie nicht reagiert leztze email am 19.6

Könnten sie mir helfen mein verloren geld zu bekommen ob ich bekomme keine antwort mehr von den casino ? Null beantwortungs meine emails

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Diana24;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

• Have you informed the casino of your gambling issues at any point before depositing and playing?
• Was your account closed after you informed the casino of your gambling issues?
• Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas

Are you aware that I have sent several emails?

My account was closed after a legal threat.

Ist ihnen bekannt habe mehrmal emails gesendet

nach rechtliche drohung wurde mein konto geschlossen

Thanks for your reply.

When have you been active in Spinbara Casino?

When was the first time you informed the casino of your gambling issues?

Thanks in advance for a more detailed explanation and timeline of events.

Active from May 10th, 2026 to May 20th, 2026. I informed them immediately after my registration and received no response.

10.5.2026 bis 20.5.2026 altiv gleich nach meine anmeldung habe sie informiert keine resktion erhalten

Thanks for your reply.

Based on your description of events, you were active between May 10th, 2026 to May 20th, 2026. The email you sent to me as evidence is dated June 19th.

You wrote: (translated)

I tried several times to close my account permanently via self-exclusion, but they didn't respond.

Please send me any evidence that you informed the casino of your gambling issues before you deposited and played.

My email is tomas@casino.guru

Thanks in advance for your cooperation.

Dear Diana24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru