Spinbara Casino - La retirada del jugador se ha retrasado.

Hello,

After the casino confirmed my refund and processed the payout due to an unjustified reopening, I still haven't received the money after more than 10 days. I'm getting no response to my emails and inquiries.

Hallo,

nachdem mir das Casino auf Grund einer ungerechtfertigten Wiedereröffnung die Rückzahlung bestätigt hat und die Auszahlung getätigt, habe ich auch nach über 10 Tagen noch keinen Geldeingang verzeichnen können. Auf Emails und Nachfragen bekomme ich keine Antwort.

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Hello, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Spinbara Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Were you previously self-excluded from Spinbara Casino?
• If so, could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.
• Could you please advise on the timeline of the events? Specifically, when did the casino reopen your account, and when were you informed about the refund?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila