Spinbara Casino - Se ha retrasado el pago de las ganancias del jugador.

Good afternoon, I requested an initial withdrawal of €500, as that is the maximum allowed per day. I also have another €500 available, and I will continue in this way until I have withdrawn the entire balance. (Total withdrawal: €16,500).

The problem is that Spinbara hasn't asked me for any documents, but the payments aren't arriving either. Today I'll request my third withdrawal of €500, the maximum amount allowed at one time.

I would love for the payments to start being made as soon as possible.

What can't happen is that everyone has complaints and things stay the same.

All the money is played on slots and without using bonuses. Just in case that information is helpful.

Thank you very much and best regards.

Buenas tardes, solicité un primer retiro de 500€ ya que es el máximo que se puede solicitar al día. Luego tengo otro activo de 500€ y así seguiré hasta retirar todo el saldo. (Total a retirar 16.500€).

El problema es que por parte de spinbara no me han solicitado ningún documento pero tampoco llegan los pagos. Hoy solicitaré el tercer retiro de 500€ y máximo que se puede a la vez.

Me encantaría que se empezasen a abonar los pagos con la mayor brevedad posible.

Lo que no puede ser es que todo el mundo tenga quejas y esto siga igual.

Todo el dinero es jugado en slots y sin utilizar bonos. Por si os sirve de algo esa información.

Muchas gracias y un saludo.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Osorio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Osorio,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla