SpinBetter Casino - El jugador aún no ha recibido las ganancias.

I've been depositing money into SpinBetter since the end of July. Initially, I lost everything, and I deposited a few thousand euros.

Then. At a certain point, I started winning up to €365,000, but starting from around €30,000 in winnings (in the meantime, I continued playing anyway and always withdrew €1,500 a day as my maximum limit), they blocked my withdrawals, asking me to verify my documents.

In the meantime, I continued to play and lost, reaching around 128,000 euros, which I will not touch again because otherwise they will succeed in their goal of making me lose everything.

The verification process began on August 10th. I sent my documents, all photos of the cards used for deposits and withdrawals, screenshots of payments on Google Wallet, and two utility bills from the last month. They keep telling me to wait, but that's enough. They're procrastinating because they're waiting for me to gamble and lose everything. In fact, I had reached over €300,000 and now I'm down to just over €125,000. But I want to withdraw this winnings. What do you recommend I do now?

Thanks always

Da fine luglio ho depositato qualcosa su spinbetter. All'inizio perdevo tutto e ho depositato qualche migliaio di euro.

Poi. Ad un certo punto ho cominciato a vincere fino a 365000 euro ma a partire da circa 30000 euro di vincita (nel frattempo ho continuato lo stesso a giocare e prelevavo sempre 1500 euro al giorno come max limite) mi hanno bloccato i prelievi chiedendomi la verifica dei documenti.

Nel frattempo ho continuato a giocare e ho perso arrivando a 128000 euro circa che non toccherò più perché altrimenti riescono nel loro obiettivo, farmi perdere tutto.

La verifica è iniziata il 10 agosto, ho mandato i miei documenti, tutte le foto delle carte usate per depositi e prelievi, gli screenshot dei pagamenti su Google wallet e 2 bollette di utenze dell'ultimo mese. Ripetono sempre di aspettare ma ora basta. Tergiversano perché aspettano che giochi e perda tutto. In effetti ero arrivato a più di 300000 euro e ora sono a poco più di 125000. Ma questa vincita voglio ritirarla. Cosa mi consigliate di fare ora?

Grazie sempre

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Dear Fra_LV,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Fra_LV,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

They won, as always. They waited for me to play and lose everything (my mistake, again), and the very next day after my credit dropped to 0, they texted me that my account had been verified.

Hanno vinto loro, come sempre. Hanno atteso che giocassi e perdessi tutto (qui comunque errore sempre mio) che esattamente il giorno dopo che il mio credito è andato a 0 mi hanno scritto che l'account è stato verificato.

Dear Fra_LV,

I understand this situation may be frustrating. Since the funds in question have already been played out, I am unable to assist further and must reject your complaint, as there is no remaining amount to dispute.

For future reference, if you encounter issues with withdrawals and decide to submit a complaint, please refrain from using the funds in question until the matter is resolved. This helps ensure that your complaint can be fully addressed without complications.

Thank you for your understanding.

Best Regards,

Jean