SpinBetter Casino - La cuenta del jugador está bajo verificación.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear chacha13,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing.

I understand how upsetting it can be to feel that a casino has not properly informed you about the verification process. However, most casinos conduct verification at some stage. Some casinos require players to submit documents before making a deposit, while others allow the first or a few smaller withdrawals without verification. Most often, however, casinos request documents at the time of the first withdrawal.

There is no standard industry practice regarding verification procedures, and we are not in a position to penalize casinos for how they choose to manage their verification process.

To better evaluate your situation, could you please clarify the following:

• Which verification documents did you provide during the initial verification process?
• Did you receive any confirmation that the KYC documents you submitted recently were received?
• Can you share any reference or ticket number related to your verification process?
• Were you given any specific timelines regarding the completion of the verification process?

Thank you in advance for your reply.

Best regards,

Petra

Dear chacha13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear chacha13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra