SpinBetter Casino - La cuenta del jugador está cerrada y pendiente de verificación.

Have made a deposit to spinbetter on 23.06.2026 - 1500€. Made couple of casino bets and they have blocked my account same day. Since than they have requested plenty of documents, i have sent them everything they have asked for, but they still cannot verify my account. Last document that they dont accept is proof of payment from digital bank.i have provided them with an official transaction statement, but they still refuse to verify it.

You dont let me to upload communication with spinbetter. Can i send it via email?

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play at this casino before your account was blocked?
• Did you activate any bonus with your deposit?
• Could you please forward me the email you received from the casino after your account was blocked? My email address is veronika.f@casino.guru. Kindly include any other evidence that may be relevant to the investigation of your case as well.
• Which identity documents have you provided to the casino for the verification of your account so far?
• Has the casino explained why your transaction statement was not approved during the KYC verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

1. I just made couple plays on endorphina slots. My account was blocked very fast.

2.no

3.forwarded

4.identity document, proof of address, card transactions statement,etc

5.i asked them to explain why they decline document, but they still didnt explain

Thank you for your email. Could you please clarify whether you provided the casino with a bank statement for the payment card ending in **1865? From the conversations you sent me, it appears that the casino repeatedly requested this document, but I could not find any confirmation that you provided it.

If I overlooked it, please forward me the bank statement you sent to the casino for this card at veronika.f@casino.guru.

Hello Nivanov,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru