SpinCity Casino - El retiro del jugador se retrasa debido a problemas con la cuenta.

Hello, my name is David. I am from Quebec. I currently have a withdrawal problem with Spin City Casino following large jackpot winnings. I asked to correct my address on my profile. I provided my ID which was approved. Since then, all my residence documents have been refused, which are accepted at all other casinos without any problem. I have been contacted since March 23rd, yet I have been loyal to this casino for about a year. I also have a problem downloading my bank details. One was accepted and the others, which were sent in the same way, which were not processed. Because of this, I have several thousand Canadian dollars which are blocked. Please help me find the right solution. Thank you. I have all the proof of my jackpot winnings by screemshot or video, as well as proof of identity, as well as chat and email exchanges with Spin City

Dear Davidftoit,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve been facing. I can imagine how frustrating it must be to deal with such verification issues. To better understand your situation and assist you more effectively, could you please provide a bit more information?

• Could you confirm whether the casino verified both your old and new addresses listed in your casino profile?
• Have you received any specific reasons from Spin City Casino explaining why your residence documents were rejected? Was any information missing from them?
• When did you last submit your documents for verification?
• Have you had any recent communication with Spin City Casino’s support team regarding these problems? If so, when was the last time you contacted them, and what did they advise?

Thank you in advance for your cooperation. I truly hope we’ll be able to help you sort this out soon.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

Hello, to begin with, I use a translator, thank you.

Yes, I am in contact with the Spin City Casino every day. First of all, I ask for your help because I have no problem verifying my identity at other casinos such as Loto Quebec or Casino Rewards, this is an important point. The current problem is that since March 23rd, I have been waiting to withdraw. I used a deposit bonus with a minimum deposit amount of $75 with no withdrawal limit and met the wagering requirements. I still have some experience. I asked to have the apartment number of my building added to my postal address because it was not registered, and following this, it triggered a security investigation. For downloads, my Quebec driver's license and my selfie were following a security investigation, they asked me for proof of a $10 deposit that I made following a win to ensure that it was real and that my account was not blocked... the proof was accepted, but following my request that my apartment number be added to my postal address in my settings, they refused all my home documents and then asked me for another proof for a $75 deposit that I provided in the same way as proof of the $10 deposit and it was refused and then they now ask me for all the proof of deposit from March and April, who already refuses it for $75 which contains the correct transfer code, I have a lot of proof of my winnings, my balance, my conversation account. I have no problem with other casinos, I have even already received some withdrawals from Spin City, I have made almost 100 deposits since my registration without problem, always the same bank account I would like to specify that I had the same problem with the Mr Bet casino in the past which has the same license following a withdrawal request of $1500 I asked to change the address on my profile because I moved after my registration and following that it was never possible to withdraw its for that I appeal to your help because I am experiencing exactly the same thing with spin city for which I make the complaint and due to this bad experience with mr bet I already know what spin city will answer me each time or 48 hours

This is the balance on my casino account today

What I like less is that they accept proof of deposit and refuse another proof of deposit done in the same way then they ask for even more proof then they give me 6 more downloads I even had copies of the proof printed because the download refuses them even before I had time to download the 6 documents then the customer service tells me that they have received them and are processing then I ask why the download says that it doesn't work every time and you tell me that you have received them all it becomes very long difficult it's like laughing at me without me being able to do anything or the download takes so long to validate that it ends up bugging ......

ce que jaime moin ces qu'il on acceter une preuve de depot et refuser une autre preuve de depot effectuer de la meme facon ensuite encore on demande encore plus de preuve ensuite qui me donne 6 téléchargement de plus jai meme fais imprimer des copie des preuve car le telechargement les refuse avan meme jai eu temp télécharger les 6 document ensuite le service client me repond quil les on bien recue et en traitement ensuite je demande pourquoi le téléchargement mindique que sa fonctionne pas a cahque reprise et vous me repondez que vous les avez bien toute recus sa devien tres long difficile ces comme rire de moi sans je puisse fair quoi ce soit ou le téléchargement prend telemnt temp a valider que sa fini par buger ......

Since March 23rd, I was first told that it was due to an overload of work, then because there were more withdrawal requests than expected following their promotion of a thousand dollars to give away, then to bug the downloads, I want to specify that it was me who asked to change my address even before there was an investigation, I asked to add my apartment number precisely so as not to have any problems.

Depuit le 23 mars on a commencé par me dire du a une surcharge de travail ensuite parceque il avais plus de demande de retrait que prévue suite a leur promotion de millier de dollars a donner ensuite pour bugger les téléchargements je veu spécifier que ses moi qui a demander a modifié mon adresse avan même qu'il est une enquête j'ai demander ajout de mon numéro appartement justement pour pas avoir de problème

I must specify during these winnings I even asked on the chat if it was real I was told yes and that there was no active bonus on my account for the wagering requirements I respect them due to the experience I have after these years on these casinos I increased my bets only with real money and the few free spins offered with the bonus took had no withdrawal limit due to the minimum deposit of $75 compared to those of $52.5 which has a withdrawal limit ... Currently this is what I see on my download page and spin citye says not to send any document again because they are in exams to repeat to me every 48 hours the same thing yet a proof of transfer made in the same way and download in the same way was apceter 48h pass its interminable Vien thank you for your time I will be grateful more than anything thank you

Je doit spécifier lors de ces gains j'ai même demander sur le chat si c'étais réel on m'a répondu que oui et qu'il avais aucun bonus actif sur mon conte pour les exigences de mise je les respecte du a expérience que j'ai après ces année sur ces casino j'ai augmenté mes mise seulement avec argent reel et les quel que tours gratuit offert avec le bonus prit avais aucune limite de retrait du au dépôt min de 75$ compare a ceux de 52.5$ qui a une limite de retrait ... Présentement ces ce que j'aperçois sur ma page de téléchargement et spin citye dit de pas envoyer a nouveau de document car il son en examens pour me répèter a tout les 48h la même chose pourtant une preuve de virement effectuée de la même façons et télécharger de la même façons a été apceter 48h passer sa Vien interminable merci pour votre temp j'en serai reconnaissant plus que tout merci

This is proof of the bonus used

Hello I'm going to follow up for today this morning I was supposed to receive a response for my downloads I was asked for proof of transfer again I was told that they are not visible yet also home downloads however it is 48 hours I provided the determination of my accommodation by the organization that rents it to me which is signed with the date insi the bar code issued by the Quebec housing company the download has accepted but not the competent service and today I sent yet another proof where I see the download is accepted but the candidate data is still working I provide you with the screenshots and this is exactly what the casino mr bet had done when I changed my address to finally who will answer me my candidate data does not match.....

Bonjour je vais un suivit pour aujourd'hui ce matin je devais recevoir une réponce pour mes téléchargement on me demandais encore preuve de virement on me répond qu'il son pas Asser visible encore aussi telechargement domicille pourtant il a 48h j'ai fournie la détermination de mon logement par organisme qui me la loue qui est signé avec la date insi le code barre émit par la société habitation du Québec le téléchargement a accepté mes pas le service compétent et aujourd'hui j'ai envoyé encore une autre preuve ou que je voit bien le téléchargement est accepté mes les donner candidat roule toujours je vous fournie les capture écran et ces exactement ce que le casino mr bet avais fait lors de ma modification adresse pour finalement qui von me répondre mes données candidat ne correspond pas.....

Email received from spin city

Courriel recus de spin city

Hello followed April 11, 2025

Spin City Casino added my weekly cashback of $3949.67 CAD to my bonus money hoping it won't affect my real money

Bonjour suivit 11 avril 2025

Le casino spin city a ajouter mon cash back hebdomadaire de 3949.67$ CAD du mon argent bonus en espérant cela va pas affecter mon argent réel

I provide you with two other proofs that spin city has accepted funds and has already sent a withdrawal for proof of identity and address if you need them I will give them to you at your request without problem I want to be assured by you that I can give them here thank you

Je vous fournie deux autre preuve que spin city a bien accepter des fond et déjà envoyé un retrait pour les preuve identité et adresse si vous avez de besoin je vais vous les donner a votre demande sans problème je veu être assuré par vous que je peu bien les donner ici merci

I really want to mention that the spin city casino by not asking for verification upon registration or at our request, that it keeps total control over our account and that you have to have incredible confidence to be sure after having accumulated time of loyalty that our documents are accepted I am even ready to do the verification on your site and am sure it will be approved in less than 48 hours I will really recover my winnings please

Je tien vraiment a mentionné que le casino spin city en ne demandant pas la vérification a inscription ou a notre demande,, que il garde le total control sur notre conte et qui faut avoir une confience incroyable pour être sur après avoir accumulé temp de fidélité qu'on accepte nos document je suis même prest a fair la vérification sur votre site et suis sur elle sera approuvé en moins 48h je vais vriament récupérer mes gains svp

Now spin city writes to me that only downloads of my bank statement in PDF are accepted. I later noticed that the online bank statement option was not requested on my account, so I do not receive them. I can provide you with direct proof of my bank account.

Maintenant spin city m'écris que seul les téléchargements de mon relevé bancaire en PDF est accepté j'ai remarque par la suite option relevé bancaire en ligne etais pas demander sur mon conte allor je les reçois pas je peu vous fournir la preuve direct de mon compte bancaire

I can also provide you with proof that from March 1, 2025 to today I have made exactly 25 deposits from the same bank account on spin city

Aussi je peu vous fournir la preuve que du 1 Mars 2025 a ce jour j'ai exactement 25 dépôt effectuer du même compte en banque sur spin city

Sorry I haven't received the KYC request from Spin City Casino yet but they told me they could ask for it at their discretion. I didn't know what this verification was.

Désoler j'ai pas eu la demande kyc encore du casino spin city mes il mon fais pars qu'il pouvais le demander a leur discrétion je savais pas qu'es que étais cette vérification

On this day and presents to you the balance taujour available on my game account this Since March 23, 2025 I have taujour documents under review which elsewhere the 48-hour deadline for its new downloads has been exceeded Since yesterday 3:30 p.m. at this point I really wonder if I will recover these funds and to see my documents refused at all processing one day I am told it works print and photo another day they ask for PDF of the bank account the processing date of my bank statement and the game differs by 48 hours due to the processing I believe well,,, to know if it takes into account already just to add my apartment number to my address which is already well registered but without the apartment number takes days and days and they refuse all my documents to wait for the next processing I hope you will agree to help me to come to an expectation with this casino with all my heart I believe even for this amount the media of Quebec would be delighted to make a report precisely because of the number of its problems and other I understand its a Casino well structured verification side but they complicate things a lot due to the number of deposits and the accumulated loyalty Since I registered and my driver's license was accepted with my selfie but all other documents refused since the moment this has been going on I'm starting to be afraid that my account will be blocked or other problem too. Just the joy of catching a Jackpot and an incredible winning streak and the liveliness without knowing if we will recover this money but from what I see these spin city which has all the control of people's money thank you for listening I really need you to help me resolve this even if the processing is long I understand well just to know at what level the hopes are possible because I want to move on to something else too thank you without counting I caught about 3 jackpots on my winning streak which will surely not be won back right away 🤔

En cette journée et vous présente le solde taujour disponible sur mon compte jeu cela Depuit le 23 mars 2025 j'ai des document taujour en examen qui ailleur le délais de 48h pour ses nouveaux téléchargement est dépassé Depuit hier 15h30 a ce point je me demande réellement si je vais récupère ses fond et de voir mes document refusé a tout les traitement une journée on me dit sa fonctionne imprimer et photo autre journee on demande PDF du conte bancaire les date de traitement de mon relevé bancaire et du jeu diffère de 48h du au traitement je crois bien ,,, de savoir si il en tienne conte déjà juste fair ajouter mon numéro appartement a mon adresse qui est déjà bien inscrit mes sans le numéro appartement prend des jours et des jours et on refuse tout mes documents pour attandre le prochain traitement j'espère vous accepterez de m'aider a venir a une attante avec ce casino de tout cœur je crois même pour ce montant les media du Québec serais ravit de en fair un reportage justement du au nombre de ses problème et autre je comprend ses un casino bien structuré coté vérification mes ils complique beaucoup les chose du fais au nombre de dépôt et la fidélité accumulé Depuit mon inscription et que mon permis conduire soie accepté avec mon selfie mes tout autre document refusé depuit le moment cela dure je commence a avoir peur qu'on block mon conte ou autre problème aussi .Juste la joie attraper un Jack pot et une série gain incroyable et de la vive sans savoir si on va récupère cette argent mes a ce que je voit ces spin city qui a tout le contrôle de argent des gens merci de votre écoute j'ai grandement besoin que vous m'aider a régler cela même si le traitement est long je comprend bien juste de savoir a quel niveau les espoirs son possible car je veu passer a autre chose aussi merci sans conter j'ai attraper environ 3jack pot sur ma série de gain qui seront surment pas regagné tout suite 🤔

As of April 14, the proof of address was approved 😊....what is not approved again are the bank statements

En date du 14 avril le justificatif de domicile a été approuvé 😊....ce qui est pas approuver a nouveau ce sont les relever bancaire

Now my question is are these correct the previous messages sent I see I still do not receive a response,,,,also I would like to know if the casino has a maximum time limit to refund my winnings or is it their choice if I have rights in the face of this I see progress in my view of the processing time I keep hope these are significant winnings Since March 23, 2025 I am very excited and wonder if it is real yet it is a casino and the goal yes is to have fun but at the moment when we pay for this fun there is still hope of winning I believe that if there would have been corrections on my balance it would have been corrected or bonus problem ...... knowing what to expect now would be appreciated

Maintenant ma question est esce que ces correc les message précédent envoyé je voit je ne reçoit taujour pas de réponce ,,,,aussi j'aimerai savoir si le casino a un délais maximal pour rembourser mes gains ou ses a leur choix si j'ai des droit face a cela je voit de avancement mes vue le temp de traitement je garde espoirs ce son des gains important Depuit le 23 mars 2025 je suis très excité et me demande si ses réel pourtant ses un casino et le but oui est de ce divertir mes au moment où on paye pour ce divertire il a quand même espoirs de gagné je crois que si il aurais eu des corrections sur mon solde sa aurais été corrigé ou problème bonus ......savoir a quoi s'attendre maintenant serais apprécier

Thank you for reaching out, and please accept my sincere apologies for the delayed response. We are currently handling over 1,300 active complaints. While we always aim to reply as quickly as possible, it's not always feasible to respond to every message immediately. Please rest assured that we have a 7-day response window for each complaint and will get back to you as soon as we can. Thank you for your patience and understanding.

To better understand your situation, could you please clarify the following:

• Has the address in your profile now been successfully updated?
• Is the only issue with the address a missing number, or is the entire address listed in your casino profile different from your real one?
• What documents have you most recently provided to the casino for verification, and on what date were they submitted?

Thank you in advance for your reply.

Hello, thank you for your response. The home documents have finally been approved, so the correction has been made to my account settings....

Currently I have sent again the bank statement documents which were refused twice now it has been 48 hours since I sent the new ones I sent the statements printed by my bank to the branch this is 48 hours ago for the moment only my bank statements are requested

Bonjour merci de votre réponse les document domicille on finalement été approuvé insi la correction a été effectuer sur mes paramètres du conte ....

Présentement j'ai envoyé a nouveau les document de relevé bancaire qui on été refusé a deux reprise maintenant cela fais 48 h que ja envoyé les nouveaux j'ai envoyé les relevé imprimer par ma banque a la succursale cela il a 48h pour le moment seulemnt mes relevés bancaire son demander

Here is the kind of confusion of emails received from spin city one tells me they do not accept printed documents and on another email they tell me if I receive the bank document printed to download them and then the documents to be refused and request PDF now I am waiting for a new document by mail from my bank because I did not receive the bank statements online I had not accepted this option on my banking application

Voici le genre de confusion des courriels reçus de spin city un on me dit on accepte pas les document imprimé et sur autre courriel on me dit si je reçois le document de Banque imprimer de les télécharger pour ensuite les docuement sois refuser et demande PDF maintenant jatand de nouveau document par la postee de ma banque car je recevais pas les relever bancaire en ligne je avais pas accepter cette option sur mon application de banque

Now I receive this, I am told that my account is verified but that documents can be requested again for my withdrawals? I want to specify that the download bar is no longer visible on my account but I believe it is an error from the casino because it asked me for documents this morning... the system bugged during the new downloads this morning to receive this

Maintenant je reçois cela on me dit que mon compte est vérifier mes que des document peuvent être a nouveau demander pour mes retrait ?je veu spécifier que la barre de téléchargement n'est plus visible sur mon compte mes je crois ses une erreur du casino car il me demandais des document ce matin ..le système bugg lors des nouveau téléchargement ce matin pour recevoir cela

Hello Veronika, happy Easter and thank you for your support 🙂

On this date of April 20, 2025, I was confirmed that my profile is verified, but I am always asked for proof of deposit of $75 one day, I am told, I can send it in photo, if I have the document printed on paper,,,then it is refused, then they ask for a PDF version directly from my online account, I am told that the image is not clear,, and I am always waiting for confirmation of the last document sent for this famous deposit that I provide in every way and refuse..also I confirm that my domicile document has been approved,,

What I wonder is why they have already accepted my proof for a deposit of $10 and they still refuse the one of $75 which is sent in the same way as the one of $10

Also I would like to know if I will have the chance to discuss with you without delays and what you can do to help me with these big wins and let's say that it would be very special coming from a site that is allowed in Quebec fair live this feeling of joy of winning these winnings with all the confidence that we give by making deposits while increasing our loyalty level and that my winnings are not returned to me these practices unthinkable thank you for your support

I remind you that I have pending deposits since March 23, 2025 and today is April 20, 2025

Allô Veronika joyeuse pâque et merci de ton soutien 🙂

En cette date du 20 avril 2025 on ma confirmé que mon profil est vérifier mes on me demande taujour la preuve de dépôt de 75$ une journée on me dit, je peu la fair parvenir en photo, si j'ai le document imprimé en papier ,,,ensuite ses refuser, ensuite on demande en version PDF directement de mon conte en ligne on me répond que image est pas claire ,,et je suis taujour en attante de la confirmation du dernier document envoyé pour ce fameux dépot que je fournie de tout les manière et refuser..aussi je confirme que mon document domicille a été approuvé,,

Ce que je me demande pourquoi on a accepter déjà ma preuve pour un dépôt de 10$ et que on refuse taujour celui de 75$ qui est envoyé de la même façon que lui de 10$

Aussi j'aimerias savoir si je vais avoir la chance de discuter avec vous sans les délais et ce que vous pouvez faire pour m'aider ces des gros gains et disons que sa serais très spécial venant d'un site qui est permis au Québec fair vive cette sensation de joie de gagné ses gain avec tout la confience que nous donnons en effectuant des dépôt tout en augmentant notre niveau fidélité et que mes gains me sois pas rendu ses pratiquent impensable merci de votre soutien

Je rappel j'ai des dépôt en attante Depuit le 23 mars 2025 et nous somme le 20 avril 2025

Today casino spin city is still calling me with a deposit of $75 and I was no longer asked for my bank statements now they are being asked for them again it's very confusing and their service mixes up the discussions a lot without clearly answering my questions please what should I do after all this I have already replayed part of my winnings following interminable waiting and the lack of seriousness of the service to lose hope this is an experience that I really do not appreciate there is a very clear lack of seriousness one department tells me I can send them in screemshot so that other service tells me only in PDF then they tell me they accept the printed document if I have not collected them online then they tell me they do not accept the printed document it is becoming redicule what should I do I have the right documents but they do everything to mix up the system to relaunch me 48 hours sometimes 72 hours later which ends more

En cette journée casino spin city me relance encore avec un dépôt de 75$ et on me demandais plus mes relevés bancaire maintenant on les redemande a nouveau sa Vien très mélangeant et leur service mélange beaucoup les discution sans répondre clairement a mes question svp qu'es que je doit fair suite a tout cela j'ai déjà rejouer une parti de mes gains suite a attante interminable et au non sérieu du service a perdre espoire cela est une expérience que je appricit vriament pas il a un manque de sérieux très claire un département me dit je peu les envoyer en screemshot pour que autre servie me dit seulement en PDF pour après on me dit on accepte le document imprimé si j'ai pas les relever en ligne pour ensuite me répondre on accepte pas les document imprimé sa devient redicule qu'es que je doit fair j'ai les bon document mes il font tout pour mélanger le système pour me relancer 48h défois 72h plus tard qui fini plus

Thank you very much, Davidftoit, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

On these days I sent the documents as requested for proof of deposit made during my winnings which date from March 23rd I sent in PDF version as requested also in every possible way even the actual receipt of the transaction it has nothing to do refuse and refuse the download system always responds an error message even if I send the original documents often it tells me the documents are not clear enough however on my side it is very clear a lot of inconsistencies I had long discussions on this day with the customer service who contradict themselves despite having validated my identity it has been a few days they are not even able to answer if my identity is well verified I am told we will give this email received to the competent service

En ce jours jai envoyé les document tel que demander pour les preuve dépôt effectuer lors de mes gain qui date du 23 mars j'ai envoyé en version PDF tel que demandé aussi de tout les manière possible même le reçus réel de la transaction il a rien a fair refuser et refuser le systeme de téléchargement répond taujour un message erreur même si j'envoie les document original souvent il me dit les document ne son pas assez claire pourtant de mon côté son très claire beaucoup de incohérence j'ai eu de longue discution en cette journée avec le service client qui ce contredit malgré qu'il on validé mon identité il a quel que jours il ne son meme pas capable répondre si mon identité est bien vérifier on me répond nous allons remette ce courriel recus au service compétent

I understand and I see that you have a large number of complaints to manage, listen, I still have a lot of experience with online casinos and I have tried in every possible way, even with endless discussions and no change, always inconsistencies, I want to recover my withdrawals, I have a very high loyalty level on this casino which is in mayor status, I do not intend to replay and make another deposit on this casino, my withdrawals are not settled, I am ready to accept a wait or the reimbursement of all deposits made on this casino. Since my registration and what was missing from my experience, if a casino does not carry out the verifications upon registration, in the end they have total control over what is responsible for the downloads, so we the players, who protects us against this?

Je comprend et je voit que vous avez un grand nombre de plainte a gérer écoutez j'ai quand même une grande expérience sur les casino en ligne et j'ai essayé de tout les manière possible même avec des discussions infini et aucun changement taujour de incohérence moi je veu récupère mes retrait j'ai un niveau de fidélité très élevé sur ce casino qui est au statut maire j'ai pas intention de rejouer et refaire autre dépôt sur ce casino temp mes retrait son pas règler je suis près a accepter une attante ou le remboursement de tout les dépôt effectuer sur ce casino Depuit mon inscription et ce qui manquait a mon expérience si un casino effectue pas les vérifications a inscription en final il on le total contrôle de ce qui répondre de les téléchargements allor nous les joueur qu'es qui nous protège contre cela

Hello, this is the last email received by Spincity after several download attempts and days of waiting. Tomorrow I will provide you with their response following the new download as well

Here I want to specify inconsistency again between the messages on the chat of Rex and Ernesto one tells me I can send a photo of the statement which I did with my bank in computer printed version and then in printed version at my bank branch both ways have already been rejected by the verification then to ask me for a receipt of the deposit of $75 which could be sent between screenshot and refused because the screenshot is refused a lot of inconsistency and on the capture of the email you will see that it mentions that if I do not receive the bank statement online on my application that I can send a photo of the printed statement if you can look at the last paragraph please

Ici je veu spécifier incohérence encore entre les message sur le chat de Rex et Ernesto un me dit je peu envoyer en photo le relèvé ce que j'ai fais avec ma banque en version imprimée ordinateur et ensuite en version imprimée a ma succursale bancaire les deux manière on déjà été rejeté par la vérification ensuite a ma demander un reçus du dépôt de 75$ qui pouvais entre envoyé en capture écran et refuse parce que la capture écran est refusé beaucoup incohérence et sur la capture du courriel vous aller voir qu'il mentionne que si je reçois pas le relève bancaire en ligne sur mon application que je peu envoyé une photo du relevé imprimer si vous pouvez regarder avant dernier paragraphe svp

Here again an inconsistency Ernesto still mentions only in PDF version so that I always receive this download error message

Ici encore une incohérence Ernesto encore mentionne seulement en version PDF pour que je reçois taujour ce message erreur du téléchargement

Sorry for all these messages if you can really help me I prefer to write the proofs for the day because it becomes very confusing thank you very much 🙏

Désolé pour tout ses message si vous pouvez vriament m'aider j'aime mieux inscrire les preuve a la journée car sa devient très mélangeant merci infiniment 🙏

I must clarify that the problem seems to be the image quality and this is due to their site because on my side it is very clear for the bank statement I tried as mentioned and proven on a screenshot issued rather in printed format and photo of my computer then with the printed version of my branch I still have the option of bank statement by mail which I asked to receive in the next few days .... I MUST ALSO CLARIFY THAT THE PROOF REQUESTED FOR TWO DEPOSITS MADE OF $75 THEY ARE PRESENT ON THE STATEMENT MY AS INDIVIDUAL PROOF I CAN SEND THEM ONLY BY PDF OR PRINTED VERSION OR PHOTO BECAUSE I DO NOT RECEIVE AN INDIVIDUAL INTERAC TRANSFER STATEMENT I PROVIDED YOU WITH A SCREEN CAPTURE OF ONE OF THE PROOFS OF $75 THAT I SENT IN PDF AND THEY REFUSED IT SO I ALREADY KNOW THE PROBLEM WILL CONTINUE IF HE REFUSES THE PDF STATEMENTS... EVEN IF I GIVE HIM THE ORIGINAL PHOTO THE TWO PROOFS OF TRANSFER WILL ALWAYS BE REFUSED BECAUSE HE SENT A PDF FROM MY BANK ACCOUNT I TRIED TO PRINT AND PHOTO NOT ACCEPTED I TRIED TO CAPTURE SCREENS REFUSED AND THEN PDF REFUSED ALLOR🤔🤔I CLARIFY THIS IN THE EVENT THAT YOU INVITE SPINCITY TO THE DISCUSSION DESPITE THE ERROR MESSAGE THAT TELLS ME I CAN SEND PHOTO, PDF, SCREENSHOT THEY ANSWER ME THAT ONLY PDF IS ACCEPTED THEN ANOTHER MEMBER OF STAFF ANSWERS ME THAT PRINTED DOCUMENTS CAN BE SENT TO ANSWER ME AGAIN THE DOCUMENTS HIS REFUSED INCREDIBLE I CAN'T UNDERSTAND SUCH A COMPANY THAT MAKES A LOT OF MONEY AND IS ON THE INTERNET, PLAYSTORE, SOCIAL NETWORKS AND MORE, IT'S INCREDIBLE AND INCOMPREHENSIBLE, HOW WILL THEY JUSTIFY ALL THESE INCONSISTENCIES OR WHAT IS THE NEXT STEP THEY HAVE IN STORE FOR ME, yet the photo of my driver's license was accepted, my selfie accepted, my proof of address also accepted, on April 10, my identity was verified following several download attempts, error, again I have the impression that the system accepts, but customer service, once again, customer service confirms that yes, and then with Ernesto, he still answers me, I either send this email (my proof of identity validation to the competent department) and when I manage to get an answer to my questions, the chat closes and when I resume, it's my dear friend Ernesto who is there to receive me without ever being clear and answering my questions clearly, yet with REX, Lyly, Sylvie... I replied, they even advised me that they offered several ways to download and Ernesto always comes back in the following conversations to practically say the complete opposite, incredible

Je doit clarifier que le problème semble la qualité de image et cela et du a leur site car de mon côté elle son très claire pour le relève bancaire j'ai esseyer tel que mentionné et prouvé sur une capture d'écran émis plutôt en format imprimé et photo de mon ordinateur ensuite avec la version imprimée de ma succursale il me reste option de relever bancaire par la post que j'ai demander a recevoir dans les prochain jours ....JE DOIT CLARIFIER AUSSI QUE LA PREUVE DEMANDÉ POUR DEUX DEPOT EFFECTUÉ DE 75$ IL SON PRÉSENT AU RELEVER MES EN PREUVE INDIVIDUELLE JE PEU LES TRANSMETTRE SEULMENT PAR PDF OU VERSION IMPRIMER OU PHOTO CAR JE NE RECOIS PAS DE RELEVÉ INDIVIDUELLE DE VIREMENT INTERAC JE VOUS AIS FOURNIE UNE CAPTURE ÉCREN DE UNE DES PREUVE DE 75$ QUE JAI ENVOYÉ EN PDF ET IL LA REFUSE ALLOR JE SAIS DEJA LE PROBLEME VA CONTINUER SI IL REFUSE LES RELEVÉ PDF... MEME SI JE DONNE LUI ORIGINALE EN PHOTO LES DEUX PREUVE DE VIREMENT SERONT TAUJOUR REFUSÉ CAR IL SON ENVOYE PDF DE MON CONTE BANCAIRE JAI ESSEYER IMPRIMER ET PHOTO PAS ACCEPTÉ JAI ESSEYER CAPTURE ÉCREN REFUSÉ ET ENSUITE PDF REFUSER ALLOR🤔🤔JE CLARIFIE CELA ADVENANT QUE VOUS INVITÉS SPINCITY A LA DISCUSSION MALGRE LE MESSAGE ERREUR QUI ME DIT JE PEU ENVOYER PHOTO ,PDF, CAPTURE ÉCREN EU ME REPONDRE QUE SEULEMENT PDF EST ACCEPTER ENSUITE UN AUTRE MEMBRE DU PERSONEL ME REPOND QUE LES DOCUMENTS IMPRIMÉS PEUVENT ETRE ENVOYE POUR ME REPONDRE ENCORE LES DOCUMENT SON REFUSE INCROYABLE JE PEU PAS COMPRENDRE UNE TEL ENTREPRISE QUI FAIS BEAUCOUP ARGENT ET QUI EST SUR INTERNET, PLAYSTORE ,RESAUX SOCIAUX ET PLUS ,,CES INCROYABLE ET INCOMPRÉHENSIBLE ,,COMMENT IL VON JUSTIFIER TOUT CES INCOHÉRENCE OU QUELLE EST LA PROCHAINE ÉTAPE QUIL ME RESERVE pourtant la photo de mon permis conduire a été accepté mon selfie accepté mon justificatif domicile accepter aussi en date du 10 avril mon identité a été vérifiée suite a plusieurs téléchargement essais erreur encore j'ai impression que le système accepte mes le service client mon encore une fois au service client on me confirme que oui et ensuite avec Ernesto encore me répond je soit envoyer ce courriel( ma preuve de validation identité au service compétent) et quand j'arrive a avoir réponce a mes question le chat ferme et quand je reprend ses mon chère ami Ernesto qui est là pour me recevoir sans jamais être claire et répondre a mes question clairement pourtant avec REX,Lyly,Sylvie..j'ai réponce on me conseille même on offre plusieurs manière de téléchargement et Ernesto revien taujour dans les conversation suivante pour pratiquement dire tout le contraire incroyable

It's incredible this sound of hundreds of thousands of dollars that block me they accepted my identity I asked that my apartment number of residence be added to my profile because it was not registered They corrected it was difficult but they then made my identity documents accepted I have been a member for about a year and I have made nearly 100 deposits since my registration which have all been accepted every day from my bank account sometimes from my credit card which was asked for proof which was accepted and I was not very daccord to provide a photo of my card due to all these inconsistencies,, to say that I am blocked all this money won with a deposit of $75 due to bank statements provided in all and all possible ways where is the justice what are the recourses if I am not reimbursed I want it to be seen by all the media and that this casino can no longer do this or even no more recourse I have the videos of my jackpot winnings and him of $81,000 all the possible proof this creates anxiety because I have already received a small withdrawal of $500, the smile quad I caught this Jackpot to see it transform in an incomprehensible step such the gold of this Jackpot I woke my granddaughter to tell her dad would offer her this horse that I asked for tempted by the emotion of joy on the fact of the gain no one can live this such a disappointment not for gains of this magnitude which dates from March 23, 2025 which had no message of error of bet or problem bonus Since its 30 passed

Ses incroyable ce son de centaine de milliers de dollars qui me block il on accepté mon identité j'ai demander que mon numéro appartement de résidence soit ajouter a mon profil car elle étais pas inscrite Il ont corrigé sa été difficile mes il on fait ensuite mes document identité accepté je suis membre Depuit un ans environ et j'ai effectuer près de 100 dépôt deputi mon inscription qui on tout été accepté taujour de mon compte bancaire quel fois de ma carte crédit qui m'a été demander en preuve qui a été accepter et je étais pas très dacord a fournir une photo de ma carte du a tout ses incohérence,,pour dire qu'on me block tout cette argent gagne avec un dépôt de 75$ du a des relevé bancaire fournie de tout et tout les façons possible ou est la justice quel son les recours si on me rembourse pas je veu sa sois vue par tout les media et que ce casino ne puisse plus fair cela ou même plus de recours j'ai les vidéo de mes gain jackpot et lui de 81000$ tout les preuve possible cela crée une engoisse car j'ai déjà reçue de petit retrait mes de 500$ le sourire quad j'ai attraper ce Jackpot pour le voir ce transformer dans une étape incomprenable telement l'or de ce Jack pot j'ai réveiller ma petit fille pour lui dire papa lui offrirait ce cheval que me demandait tent du a émotion de joie sur le fait du gain personne peu vive cela une tel déception pas pour des gain de cette grandeur qui date du 23 mars 2025 qui a eu aucun message de erreur de mise ou de problème bonus Depuit ses 30 écoulé

Now it appears this on the download site and it prevents me from sending my documents again.

Maintenant il apparaît cela sur le téléchargement du site et cela m'empêche a nouveau envoyé mes document

On April 28, 2025, my bank documents were accepted by the download system. I received this notification, then spincity replied that they also had to do the second verification. I see the positive, but with all the inconveniences that have occurred. Since March 23, I sincerely hope that if the system has accepted the download, the spincity staff will not refuse them. Here is the proof and to date, my identity is verified, my proof of address verified, bank statement accepted by the system remains the second verification. This notification was sent to me on April 28 following my statement downloads.

En ce 28 avril 2025 mes document de banque on été accepté par le système de téléchargement j'ai reçus cette notification ensuite spincity me répond que eu aussi doivent fair la deuxième vérification je voit du positif mes avec tout les inconvénients survenue Depuit le 23 mars je souhaite de tout coeur que si le système a acceptées téléchargement que le personnel de spincity ne les refusera pas voici la preuve et a ce jour mon identité est vérifier,mon justificatif domicile vérifier ,relevé bancaire accepté par le système reste la deuxième vérification cette notification ma été envoyé a ce 28 avril suite a mes téléchargement de relevé

Hello, Davidftoit,

I am sorry to hear about your unpleasant experience and apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. If there is any update, please let us know.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear SpinCity Casino Team,

Could you please explain the player's situation in more detail?

What needs to be done on the user's side so he passes the KYC and/or withdraws his winnings? Can you provide him with clear instructions on how to proceed?

If needed, feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Dear Branislav,

unfortunately, the user did not upload documents to the verification page that would have met all the requirements. The user was requested to upload a deposit confirmation from Interac for 23.03.25 for the amount of 75 CAD with a name.

The document was last rejected as the user uploaded a black and white printout. We requested to upload a bank certified statement.

We ask user to upload a bank certified statement with deposit or original bank statement in pdf format.

As I already mentioned to you, I do not receive bank statements because I did not sign up for this option because I already have all my transaction history on my application and I receive text messages to notify me of the transaction and because of this I cannot receive a color statement or I have already explained to your customer service that I do not receive the statements and following this I was offered to provide a statement printed by my bank which you have again refused and on the receipt of this statement is written on the first page the date that I made the request for this statement and the reason and the information to contact my bank if necessary ... I also provided from my transfer history the proof of deposit in unmodified color PDF format of $75 with my name written on the document that I am sending to you here where we see that it is very visible and original also the proof that you offered to provide me with a printed statement

Comme je vous ais déjà mentionné je ne reçois pas les relevé bancaire car je me suis pas inscrit a cette option car j'ai déjà tou historique de mes transaction sur mon application et the reçois des texto pour m'aviser de verrine transaction et du a cela je ne peu recevoir un relevé couleur ou j'ai déjà expliqué a votre service client que je ne reçois pas les relever et suite a cela on ma offert de fournir un relèver imprimer par ma banque que vous avez encore refuse et sur la réception de ce relevé est inscrit sur la première page la date que j'ai fais la demande de ce relevé et la raison et les information pour communiquer avec ma banque au besoin ...jai aussi fournie de mon historique de virement la preuve de dépôt en format PDF couleur non modifier de 75$ avec mon nom inscrit sur le document que je vous retransmet ici ou on voit qu'ils est très visible et original aussi la preuve que vous m'avez offert de fournir un relève imprimé

Now after offering to provide me with a printed bank statement and was refused when I asked to provide the email received when I deposited $75 and here it is

Maintenant après m'avoir offert de fournir un relèvé bancaire imprimer et a été refusée a ma demander de fournir le courriel reçus lors du dépôt de 75$ et voilà

To date I have been asked to provide the $75 deposit confirmation emails received during this deposit. I believe it is very clear with this proof.

A ce jour on ma demander de fournir les courriel de confirmation de dépôt de 75$ reçus lors de ce dépôt je crois ses très claire avec ces preuve

To this day, after all these days, I can clearly see that Spincity is trying by all means to not pay my winnings despite the evidence that I can provide and which is very obvious for this famous deposit of $75. At this stage, what advice do you give me and an explanation for the legal measures taken in Canada against Spincity? Thank you.

A ce jour après tout ses jours qui passe je voit bien que spincity cherche par tout les moyen de pas payer mes gains malgré les preuve que je peu fournir et qui son bien évidente pour ce fameux dépôt de 75$ a ce stade que me conseiller vous et une explication pour les mesure juridique entreprit au Canada contre spin city merci

At this point it becomes clear that my loyalty for a year has been useless, it is very clear that spin city is trying by all means not to pay my winnings of a hundred thousand dollars. I strongly advise people not to register on spin city and to be vigilant since the verifications are not done upon registration and are only done when making a large withdrawal so that ultimately the final decision remains at the discretion of spin city even if the download and accepted on the casino, customer service writes to you 48 hours later to say that they are not accepted in the final. In addition to keeping hope of seeing my winnings refunded, I must pay fees to pursue justice so that this casino is accused of fraud and can no longer operate in Canada.

A ce stade sa devient claire que ma fidélité depuit une année a servit a rien ses très claire que spin city cherche par tout les moyen a pas payer mes victoire une centaine de milliers de dollars je conseil fortement au gens de ne pas s'inscrire sur spin city et être vigilant puisque les vérifications son pas fait a inscription et fait seulement lors de retrait important pour que finalement la décision finale reste a la discrétion de spin city même si le téléchargement et accepter sur le casino le service client vous écrit 48h plus tard pour dire qui son pas accepter en finale en plus de garder espoir de voir mes victoire remboursée je doit payer des frais pour poursuivre avec la justice pour que ce casino sois accusé de fraude et ne puisse plus ce produire au Canada

Greetings all,

I am sorry for the delay.

Thank you for your emails, Davidftoit.

I explained to you my experience from the past. However, I think this is not so difficult situation that would need any special solutions.

The casino asked you for a bank statement from your Interac account, with all the necessary details visible in the document (PDF). Why is it a problem to get such a bank statement? It should be possible to generate a transaction history report/statement or a more detailed bank statement of the deposit in question.

To be honest, I do not understand where the problem is. Alternatively, if you do not know how to do it, can you google a manual or contact Interac customer support, and request them to help you?

It has to be an original PDF document from your internet banking/app, from your account.

Feel free to inform us whether you are able to provide the casino with the requested document, or if not, please provide us with a communication between you and Interac customer support with the explanation why it is not possible, or where they confirm it is impossible.

Thank you.

Dear Spin City Casino Team,

Can you please check the user's last replies and screenshots, and provide us with the information if any of the screenshots could serve as a confirmation of the deposit in question?

Thank you.

Hello Branislav the problem is that I cannot receive the bank statement on this deposit date because there is an option on my account that asks me if I want to receive the bank statements or not and the option was to not receive them following this my bank provided me with a bank statement with my address date and a stamp following this I was asked for the email confirmation that I provided in response again

Bonjour Branislav le problèmes est que je ne peu recevoir le relevé bancaire a cette date de dépôt car il a une option sur mon conte qui me demande si je veu recevoir ou pas les relevés bancaires et option étais a ne peu les recevoir suite a cela ma banque ma fournie un relèver bancaire avec mon la date adresse et un tampon suite a cela on ma demander le a confirmation de courriel que j'ai fournie dans réponse encore

On this beautiful day spincity accepted my documents hoping that it would finally be real thank you but before closing the plain it would be necessary to see if I receive my withdrawals thank you spincity

En cette belle journée spincity a accepté mes documents en souhaitant que sa sois enfin réel merci mes avant de fermer la plaine fauderait voir si je reçois bien mes retraits merci spincity

Dear Branislav,

The user's account has been successfully verified. At the moment requests for withdrawal are under review. We are doing our best to check them as soon as possible and as soon as there will be an update - we will immediately inform the user about it and also notify in this thread.

Thank you, to date my withdrawal requests are being verified and I must specify that it has already been 4 days since my withdrawal requests were being verified according to spincity and are still pending. This has been going on since March 23, 2025. Please spincity, I would like to receive the withdrawals I have left to close this conversation which is becoming very exhausting and I have not received any email mentioning that my withdrawals were being processed. Thank you.

It's becoming exhausting, all these deadlines are met, hoping to receive my withdrawals.

Thank you spincity I regain confidence in your casino.. now when I receive my withdrawals I will close this complaint,, and I will make a good mention on behalf of spin city and its customer service

For the moment I would like the meditation to remain open until I receive my withdrawals.

Thanks to the mediation service and spincity

I clarify that following all these delays and these anxieties experienced, I request that my withdrawals be processed as a priority and within normal and respectable timeframes and that according to your casino my withdrawals have been under verification for 96 hours already.

Merci ,,a ce jour mes demande de retrait son en vérification et je doit spécifier que cela fais déjà 4 jours que mes demande de retrait son en vérification selon spincity et toujours en attente cela dure depuit le 23 mars 2025 svp spincity j'aimerais recevoir les retrait qui me reste pour fermer cette conversation qui devient très épuisant et je n'es reçue aucun courriel mentionnant que mes retrait étais en traitement merci

Sa devient épuisant tout ses délais remplie espoire a espèrer la reception de mes retrait

Merci spincity je reprend confiance en votre casino .. maintenant quand je vais avoir réception de mes retraits je fermerai cette plainte ,,et je ferai une bonne mention au nom de spin city et son service client

Pour le moment j'aimerais que la méditation reste ouverte jusqu'à je reçois réception de mes retrait

Merci au service de médiation et spincity

Je clarifie que suite a tout ces délais et ces angoisses vécu je demande que mes retrait sois traiter en priorité et délais normal et respectable et que selon votre casino mes retrait son en vérification depuit 96h déjà

You understand that it's me and my family who must be living these anxieties since March 23, 2025 I succeeded 3 times the verification after interminable delays your casino claims that my withdrawals are under examination and this for 5 days and only your casino is not able to give a clear answer on the processing

I graduated my loyalty precisely so as to no longer have to experience this kind of problem. The saddest thing is that I have been making deposits throughout my loyalty, which has lasted for a year, versus waiting days and weeks, even months to receive withdrawals.

I want to clarify that there are online casinos without real money and deposit and that the goal of a casino where we put our money is also to have the chance to win money and given the splendor of your casino you take means which can favor your decision because from the moment we register on your casino there is money at stake for both sides and that your casino should be able and in good faith to do the necessary verification to open the account to create a serious and necessary link and I remind you that it is 3 and 4 times that I must do and redo verification

It's about depositing our money and trusting your organization so that all these problems go smoothly and seeing our funds stay in our account and seeing these days go by and our balance decrease due to these endless waits and all these inconsistencies also compare to a casino where we have to go to the gaming room where the winnings are returned immediately or compare to an online casino in Quebec which is generated directly to our bank account and the verification is done automatically with this verification compare to transmitting endless documents to see them accepted by the system and refused by the verification of your staff this has several times also that I had to submit a photo of my credit card and not see after all this time a single withdrawal processed the people who will register on your casino must be well aware of your process and the deadlines your customer service is present at all times my many inconsistencies of response not very clear your casino has a nice appearance a lot of advertising also social networks my look now all the discussion throughout this mediation and proof submitted WHERE IS THE CUSTOMER SATISFACTION ESPECIALLY TO FINALLY SEE A JACKPOT WON and live day after day looking to see if we receive this famous email from gigadat

Vous comprenez que ses moi et ma famille qui doit vive ses angoisses depuit le 23 mars 2025 j'ai réussi 3 fois les vérification après des délais interminable votre casino affirme que mes retrait son en examens et cela depuit 5 jours et seul votre casino n'es pas en mesure de donner de réponse claire sur le traitement 

J'ai gradué ma fidélité justement pour ne plus a avoir a vive ce genre de problème,, le plus triste ce que je fais des dépôt depuit tout le long de ma fidélité,, qui dure depuit un ans,, versus a attendre des jours et des semaine même des mois pour recevoir retrait ,,

Je veu clarifier qu'il a des casino en ligne sans argent réel et dépôt et que le but de un casino ou on y mes notre argent bien est aussi avoir la chance de gagné de argent et vue la splendeur de votre casino vous prenez des moyen qui peu favoriser vos décision car du moment ou on s'inscrit sur votre casino il a de argent en jeu pour les deux côté et que votre casino devrait être en mesure et de bonne foie de fair les vérification nécessaire a ouverture du compte pour crée un lien sérieux et nécessaire et je rappel ses par 3 et 4 fois que je doit faire et refaire vérification 

Ses de déposer notre argent et de fair confiance a votre organise pour que tout ses problème sans suis et de voir nos fond rester sur notre compte et de voir ses jours passée et notre solde diminuer du a ses attente interminable et tout ses incohérences comparez aussi a un casino ou on doit aller en sale de jeu ou les gains son rendu immédiatement ou comparez a un casino en ligne du Québec qui est généré directement a notre compte en banque et la vérification ce fais automatiquement avec cette vérification comparez a transmettre des documents interminable pour les voir accepter par le système et refuser par la vérification de votre personnel cela a plusieurs reprise aussi que j'ai du remette une photo de ma carte crédit et de ne pas voir après tout ce temps un seul retrait traiter les gens qui feront inscription sur votre casino doivent bien être tenue de votre processus et les délais votre service client est présent en tout temps mes beaucoup incohérences de réponse pas très clair votre casino a une belle apparence beaucoup de publicité aussi les réseaux sociaux mes regarder maintenant tout le discution au long de cette médiation et preuve remis OU EST LA SATISFACTION CLIENT SURTOUT DE VOIR enfin un gain jackpot et vive jours après jours en regardent si on reçois ce fameux courriel de gigadat 

I must also clarify that as of March 23, 2025 my withdrawals were under verification for 5 days before I was asked for verification, which means that everything is at your discretion and decision and which leaves the customer with nothing but hope 🙂

Je doit clarifier aussi que en date du 23 mars 2025 mes retrait on été en vérification durant 5 jours avant que on me demande vérification ce qui dit que tout reviens a votre discrétion et décision et qui laisse au client qu'à espérer 🙂

Hello, today nothing has been processed and I am told that the workload is higher than usual....and I was told the same thing as of March 2025 before all the verifications were triggered after a 7-day delay. I don't know what to think anymore. It remains incredible and unbelievable in 2025.

Bonjour en cette journée taujour rien de traiter et on me répond du des charges de travail plus élevé que habitude ....et on me disait la même chose en date de mars 2025 avant que enclenche tout les vérification après un délais de 7 jours attante je ne ses plus quoi penser sa reste incroyable et invraisemblable en 2025

The spincity casino does not worry about stress and all that these delays and inconsistencies do not bring to the family. I have to take care of my young children while hoping every day without having a clear answer they just tell me due to a heavy workload the treatments are longer but this is being said every day day after day I will not give up and believe me this will be an experience that will remain in my memory throughout my life

Le casino spincity ne ce soucis pas du stresse et de tout ce que ces délais et incohérences peu apporté au famille je doit m'occuper de mes jeunes enfant tout en espèrent a tout les jours sans avoir de réponse claire on fais juste me dire du a une grande charge de travail les traitements son plus long mes ce fair dire cela a tout les jours jour après jours je ne lâcherai pas et croyer moi mes cela sera une experience qui restera dans mémoire tout au long de ma vie

To date, no refund of my withdrawals has been sent.

A ce jour aucun remboursement de mes retrait a été envoyé

Hello Branislav, I would like to know how long it takes Spincity Casino to refund my withdrawals and if they can tell me day after day that they have a high workload and that the delays are due to this, but there is no end to it. I want everything to be settled once and for all. I have a family, I have something else to do, or do you advise me to continue my complaint with the authorities?

Bonjour Branislav j'aimerais savoir combien de temp le casino spincity a pour me rembourser mes retrait et si il peuvent me dire jours après jours que il ont une charge de travail élevé et que ses du a cela les retard mes il a plus de fin je veu que tout sois régler une fois pour tout j'ai une famille jai autre chose a fair ou me conseiller vous de poursuivre ma plainte auprès des autorités

Please spin city I would like my withdrawals to be settled so I can move on to something else I spent Easter waiting now it's my birthday in a few days I would like this to be settled once and for all please I think I have been patient enough already I have played a good part of my winnings I have increased my loyalty level I have proven my loyalty now it's up to you to give customer satisfaction thank you

Svp spin city j'aimerai que mes retrait sois régler pour passer a autre chose j'ai passer la pâque a attendre maintenant ses mon anniversaire dans quel que jours j'aimerais cela sois régler une fois pour tout svp je crois j'ai été assez patient déjà j'ai jouer une bonne partie de mes gains j'ai bien augmenter mon niveau de fidélité j'ai prouver ma fidélité maintenant a vous de donner satisfaction client merci

Greetings all,

Thank you both for your replies and updates.

Dear Davidftoit,

I recommend you stay patient and positive, and not touch your winnings/balance until the complaint is closed. At this point, it is not necessary to take the case somewhere further, since we have not received clear information from the casino about your pending withdrawals yet. If there are delays, we usually recommend players wait at least 2 weeks from requesting a withdrawal before submitting a complaint. No worries, do not panic.

Do I understand correctly that you played and lost something from your disputed funds? If so, what is the remaining disputed amount now?

Are your pending withdrawals still pending, or did their status change?

Thank you for your patience and understanding.

Dear Spin City Casino Team,

We are waiting patiently, but several days have passed since your last response above.

Can you please provide us with an update and the results of the casino's review?

Thank you.

Thank you Branislav, The remaining amount is $30,000 and the withdrawal status is still pending, he had a lot of losses listening to me, with all the delays and inconsistencies. I want to recover this remaining amount in my balance before continuing my loyalty. This is an email received from spincity regarding my withdrawals.

Merci a vous Branislav ,,Le montant restant est de 30000$ et le statut des retraits est toujours en attante,,, il a eu beaucoup de perte mes écouter, avec tout ses délais et incohérences .je tien a récupérer ce montant restant a mon solde avant de poursuivre ma fidélité cela est un courriel reçus de spincity concernant mes retrait

Dear Branislav,

Please note that the user's withdrawal requests have been processed on 22.05 following the limits set on the site:

3.6.1.The maximum withdrawal amount processed to any given player is EUR 5,000 (or the currency equivalent) per week and EUR 15,000 (or the currency equivalent) per month, starting from the date of the last withdrawal, unless otherwise stated.

One withdrawal request for 900 CAD is in ‘in progress’ status. As the user has chosen Interac payment method, he needs to confirm the transaction from his side to move it to the ‘success’ status. Other withdrawal requests processed by us are already in ‘success’ status. 

The following withdrawal requests can be processed from 26.05.25

Greetings all,

Alright, the disputed amount was updated to 30,000 CAD - I am sorry for your loss, Davidftoit.

Can you please provide us with an update on your withdrawals and the remaining balance? Is there any progress?

Since you chose Interac as the payment method for some of your withdrawals, can you follow the casino's instructions and inform us about updates?

We are talking about average withdrawal limits, so you should be able to withdraw your remaining balance from the casino in approximately 2 months.

Thank you. Looking forward to hearing from you.

Dear Davidftoit,

We are extending the timer by 7 days. Please be aware that in case you fail to respond in the given time frame or do not require any further assistance, based on the updates and information provided above, we will consider the complaint resolved.

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