SpinCity Casino - La solicitud de retiro del jugador está retrasada.

Hello, I've been waiting for a payout for 14 days. When I inquire, I always get the same answers: I should be patient, they're currently experiencing a very high volume of requests, etc. My account was successfully verified on July 6th, 2026. I don't know what to do anymore.

Best regards, Ines

Hallo, ich warte seit 14 Tagen auf eine Auszahlung. Bei Nachfragen kommen immer die gleichen Antworten, ich soll Geduld haben, das Anfrageaufkommen ist gerade sehr hoch usw. Mein Konto wurde erfolgreich am 06.07.26 verifiziert. Ich weiß nicht mehr weiter.

Viele Grüße, Ines

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ines2101,

Thank you very much for submitting your complaint. I am sorry to hear about the issues you have experienced with your withdrawal.

To help me better understand your case, could you please provide the following information?

When did you request your withdrawal?

Could you please share a screenshot of your pending withdrawal as it appears in your casino account?

Have you made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without an active bonus?

Thank you in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Karla,

I requested the payout on July 1st, 2026. My account was successfully verified on July 6th, 2026.

Yes, I played with a deposit bonus and wagered it.

I have received payouts before, but they never took this long.

Here's a screenshot:

Best regards, Ines

Hallo Karla,

die Auszahlung habe ich am 01.07.26 beantragt. Erfolgreich verifiziert wurde mein Konto am 06.07.26.

Ja, ich habe mit einem Einzahlungsbonus gespielt und ihn umgesetzt.

Ich habe auch schon Auszahlungen erhalten, die allerdings nie so lange gedauert haben.

Hier ein Screenshot:

LG, Ines

Hello Karla,

I've been waiting for my payment for 16 days now. I keep asking, but I always get the same answers: I should be patient, they're working on it, etc. I don't know what else to do. Have you taken any action yet?

Best regards, Ines

Hallo Karla,

nun warte ich schon 16 Tage auf meine Auszahlung. Ich frage laufend nach aber immer die gleichen Antworten, ich soll Geduld haben, sie bemühen sich usw. Ich weiß nicht, was ich noch machen soll. Haben Sie schon etwas unternommen?

LG, Ines

Hello,

I've now been waiting 20 days for my payment. Despite daily inquiries, I keep receiving flimsy answers. They constantly ask for my understanding and apologize for the "minor" delay. My patience is being severely tested. Have you been able to make any progress?

Thank you and best regards

Ines

Hallo,

mittlerweile warte ich schon 20 Tage auf meine Auszahlung. Immer wieder bekomme ich auf tägliche Nachfrage fadenscheinliche Antworten. Ständig wird um Verständnis gebeten und sich für die "kleine" Verzögerung entschuldigt. Meine Geduld wird auf eine harte Probe gestellt. Konnten Sie schon etwas erreichen?

Danke und viele Grüße

Ines

I received the payment today and I'm relieved.

Best regards, Ines

Ich habe die Auszahlung heute erhalten und bin erleichtert.

LG Ines

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ines2101,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla