Spinfin Casino - La cuenta del jugador sigue activa a pesar de su solicitud de autoexclusión.

Good morning, I'm facing an issue with the spinfin casino, while I requested exclusion due to gambling addiction on 1/4/26, they did not respect my request and I lost €770 on 26/4/26. Since then until today, I've been begging them to close my account, telling them over and over again about the addiction and they don't close it. On the contrary, they offer me offers and insist that I not close the account so as not to lose the VIP privileges. I have all the evidence they need and I would like your help. Please get my money back and close the account!

Καλημέρα αντιμετωπίζω θέμα με το καζίνο spinfin ενώ ζήτησα αποκλεισμό λόγο εθισμού στον τζογο στις 1/4/26 δεν σεβάστηκαν το αίτημα μου και έχασα 770€ στις 26/4/26 από τότε μέχρι σήμερα τους παρακαλάω να μου κλείσουν τον λογαριασμό λέγοντας τους ξανά κ ξανά για τον εθισμό και δεν τον κλείνουν αντιθέτως μου προτείνουν προσφορές και επιμένουν να μην κλείσω τον λογαριασμό για να μην χάσω τα προνόμια vip έχω όλα τα αποδεικτικά που χρειάζονται και θα ήθελα την βοήθεια σας παρακαλώ να πάρω πίσω τα χρήματα μου και να κλείσει ο λογαριασμός!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinfin casino (https://spinfin5.com/gr/).

Please allow me to ask you a few questions so we can better determine how to assist you.

• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you unsubscribed from the casino's marketing communication (newsletters, ads)

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas