Spinit Casino - La retirada del jugador se ha retrasado.

I have been happy with spinit for a long time. I have been a loyal customer for almost 1 year. Suddenly I have been limited and therefore I have to withdraw the money. It has now been over a week and they are coming up with new excuses all the time. It's just piss. If the money doesn't come soon I will make a formal complaint and I want to advise everyone that this is just a scam and not recommended. I will show items and answers if the money are not coming in few days.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Oleforsberg,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Could you please clarify whether you currently have access to your casino account?
• Do I understand correctly that you requested a withdrawal a week ago?
• Have you made any successful withdrawals from your account previously?
• Can you confirm that your KYC verification was completed?

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Yes to all the questions. Withdrawl soon three weeks ago.

Thank you for your reply, Oleforsberg. Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

Could you please let us know the current status of your withdrawal request — is it shown as "pending" or "processed" in your casino account? If possible, please attach a screenshot of your withdrawal history in this thread so we can review it.

Additionally, please forward all relevant correspondence between you and the casino to kristina.s@casino.guru, or you may post it here. Once we have that information, we’ll review it and advise on the next steps. Thank you in advance.

Without an active bonus.

i will…

Halo?

and this now. Now they are finding problems that’s not is there. Just a real scam

Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

Have you contacted the casino regarding the blocked account? If so, please forward all relevant communication between you and the casino to kristina.s@casino.guru, or you may post it here. I understand this may take time, so I appreciate your assistance.

Dear Oleforsberg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sport betting and casino. Ja many times. I have answer you in mail, please answer

Dear Oleforsberg,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Kristina

Thanks. Hope to get a answer soon

Dear Oleforsberg,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Spinit Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case?

Thank you in advance for providing the information.

Yes. I am waiting like I am doing the last 3 months

No answer… Terrible service as always

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

7 days?! I been waiting 2/3 months for my money now. And what if they not respond?

What are we waiting for? This is not ok. I got 24,5k NOK in my account. And they are not responding and saying bullshit things all the time. What kind of shit is this?

Dear Oleforsberg,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.