Spinoloco Casino - El jugador se enfrenta a retrasos en el reembolso y problemas con su cuenta.

Avoid playing at this casino. I've been waiting for my cashback for almost 4 days (they give it on Fridays). They are constantly postponing it, with daily complaints. The VIP manager assigned to me is highly incompetent compared to the previous one. Every Friday afternoon, I get no response. The bonuses for gambling activity and losses are highly insufficient. To compensate me for this delay, they gave me 10 free spins, ridiculous to say the least.

the new excuse is that the VIP manager is on vacation, my question is: does a VIP client have to be impacted by this?! Is there no other solution? When I ask her for the form to close the account (asked more than 5 times) she ignores the message.

Basically, another pertinent question is: if I hadn't done the math to see the value of the cashback, would I ever receive it?! No, since I asked for the form to close the account I've lost over €600. This casino is smelling like a scam. I have cashback from last week and this week to receive

Evitem jogar neste casino. Estou há quase 4 dias à espera do meu cashback (eles atribuem à sexta). Estão a adiar constantemente, com reclamações diárias. A gestora VIP que me foi atribuída é altamente incompetente, quando comparado com o anterior. Todas as sextas feiras da parte da tarde, fico sem resposta. Os bónus para a atividade de jogo e perdas é altamente insuficiente. Para me compensarem este atraso, atribuíram-me 10 jogadas grátis, ridículo, no mínimo.

a nova desculpa é que a gestora VIP está de férias, a minha pergunta é: um cliente VIP tem que ser impactado por isto?! Não há outra solução?? Quando lhe peço o formulário para fechar a conta (pedido mais de 5 vezes) ignora a mensagem.

No fundo outra questão pertinente é: se eu não tivesse feito as contas para ver o valor do cashback alguma vez o iria receber?! Não, desde que pedi o formulário para encerrar a conta perdi mais de 600€. Este casino está a chegar a "cheirar" a scam. Tenho cashback da semana passada e desta semana para receber

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

• Could you please send me a link to the cashback bonus you are entitled to?
• Would you like us to assist with your account closure request? Please note that we can only assist players who request self-exclusion due to gambling addiction.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Espabila,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru