Spinoloco Casino - Se deniega la solicitud de cierre de cuenta del jugador.

Hello,

I requested to close my Account permanently. The Casino refuses to do so. Instead they want me to fill out a document with Personal Information, print it, sign it etc.. Wont do that, its ridiculous.

Please help me

Dear micheruff93, 

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain you what the difference is between closing the account and self-exclusion: 

• Closing an account is simple and has almost no impact - the player can reopen the account anytime, and casino has no obligation to the player.  
• On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problem). 

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is natalia.b@casino.guru. 

Additionally, could you please specify if you had any balance in your account at the moment of the closure request?

Thank you very much in advance. 

Best regards, 

Natalia

Good day,

I don't want to deal with casinos that don't offer responsible gaming tools and that illegally misuse my data and spam me with emails without my consent. I want my account closed and deleted. I will not provide any additional data for closure that will be resold.

Guten Tag,

Ich habe keine Lust mich mit Casinos auseinandersetzen, die keine Tools zum verantwortungsvollen spielen anbieten und unerlaubt meine Daten missbrauchen und mich mit Emails zuspamen, obwohl ich diesem nicht eingewilligt habe. Ich möchte mein Konto geschlossen & gelöscht haben. Ich werde keine zusätzlichen Daten zur Schließung zur Verfügung stellen, die weiterverkauft werden.

Dear micheruff93,

Although I understand your frustration, we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway.

If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your understanding.

Best regards,

Natalia

Dear micheruff93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Okay, then I have gaming problems in this case. Can the account be closed now?

Okay, dann hab ich in diesem Fall Spielprobleme. Kann das Konto nun geschlossen werden ?

Dear micheruff93, have you informed the casino about your gambling problems? Would you be so kind as to forward me the account closure requests in which you explicitly informed the casino about gambling problems? My email address is natalia.b@casino.guru. 

Dear micheruff93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru