Spinplatinum Casino - El proceso de depósito del jugador está retrasado.

I made my first deposit through Trumo on the homepage and the money was taken from my account but I can't even fill in my personal information when after trying to log in I get the same screen where I can't get anywhere. They don't seem to care in live chat and the money hasn't been refunded and they don't respond to emails. I have sent them a receipt from the online bank numerous times and a screenshot of the screen where I can't get anywhere after trying to log in. I'm afraid I've lost my money.

tein trumon kautta etusivulla ensitalletuksen ja raha vietiin tililtä mutta en pääse edes täyttämään henkilötietoja kun kirjautumisyrityksen jälkeen tulee sama näkymä mistä ei pääse minnekkään. Livechatissa ei tunnuta piittaavan ja raha ei ole palautunut eikä sähköposteihin vastata. Olen lähettänyt lukuiset kerrat heille kuitin verkkopankista ja kuvakaappauksen näkymästä mistä en pääse enää minnekkään tunnistautumisyrityksen jälkeen. Pelkään että olen menettänyt rahan.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinplatinum Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you received any confirmation from the casino regarding the registration of your account and your deposits?
• Were you asked to submit any documents to verify your identity or payment method ownership?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have sent you an email.

Olen laittanut sähköpostia sinulle

Thanks for sharing your responses.

• Have you provided the casino support with an email that can be used to associate your player's account with it?
• Have you attempted to log in using this address or a bankID as the casino suggested? With what result?

Please let me know if the casino was able to recover your account since your last reply.

Dear ertsu91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru