Spinplatinum Casino - El retiro del jugador se ha retrasado y la cuenta permanece activa.

On the 25th of this month I mistakenly deposited 50 euros via MBWAY in the spinplatinum casino when I only wanted to deposit ten euros, I immediately noticed the mistake and tried to withdraw fourty euros to play only the ten but immediately the withdrawal option became unavailable referring to a technical error advising me to carry out the operation later which I tried several times after a few hours and even a day later but the situation remained unchanged, as I immediately realized that this is a scam to unduly withdraw money from people, I spent all the funds and requested my permanent self-exclusion claiming gambling addiction via the available email. To date I have had no response and my account is still active, and customer support is non-existent.

So here is a warning to all players not to spend your money in this fraudulent casino because if you win they will never give you your money back.

No dia 25 do corrente Mês depositei por engano através de MBWAY 50 euros no casino spinplatinum quando pretendia só depositar Dez Euros, dei de imediato pelo engano e tentei levantar quatenta euros para jogar só os dez mas de imediato a opção levantamento ficou indisponível remetendo para um erro têcnico aconselhado a efetuar a operação mais tarde o que tentei várias vezes passadas algumas hora e até um dia depois mas a situação continuou inalterada, como me apercebi de imediato de que este é um esquema para sacar indevidamente dinheiro ás pessoas gastei a totalidade dos fundos e solicitei a minha auto exclusão permanente alegaando vício do jogo através do email disponível . Até à data nõa obtive qualquer resposta continuanado a conta activa ,dizer também que suporte ao cliente não existe .

Fica portanto aqui o alerta a todos os jogadores para não gastarem o vosso dinheiro neste casino fraudolento porque se ganharem eles nunca vos devolverão os fundos.

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Stay safe.

Hello,

Thank you very much for submitting this complaint. We are sorry to hear about the situation you experienced.

We would like to clarify that once a deposit is successfully processed and credited to your casino account, it is considered completed and cannot be reversed. In such cases, it is not possible to retrospectively verify a claim of an "accidental deposit" in a way that would allow a refund, especially if the funds have already been used for gameplay.

Since you mentioned that the deposited funds have already been spent, we are unfortunately not able to assist with a refund in this matter.

Therefore, we will be focusing on your self-exclusion request in this complaint.

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

Dear jaquim23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru