Spinrollz Casino - El jugador afirma que el pago se ha retrasado.

Hello,

I would like to open a new complaint against Spinrollz, as my withdrawals have still not been processed.

On July 21st, I requested two payouts:

800 €

200 €

This amounts to a total of €1,000. Both payments are currently still in "Processing" status.

My gaming account is already fully verified. No further identification documents or other paperwork have been requested from me.

The winnings were achieved without a bonus and exclusively with my own real money. I mainly played various slot games.

For deposits and withdrawals, I used the same payment method I had previously used with Spinrollz. I have successfully received withdrawals using this method in the past.

Since Spinrollz has repeatedly caused delays in my payouts in the past, and I have often had to follow up, I would like to document the current case publicly at an early stage.

I request that Spinros process and pay out the two outstanding withdrawals totaling €1,000 as quickly as possible.

Thank you for your support.

Hallo,

ich möchte eine neue Beschwerde gegen Spinrollz eröffnen, da meine Auszahlungen noch immer nicht bearbeitet wurden.

Am 21. Juli habe ich zwei Auszahlungen beantragt:

800 €

200 €

Somit handelt es sich um einen Gesamtbetrag von 1.000 €. Beide Auszahlungen befinden sich derzeit weiterhin im Status „In Bearbeitung".

Mein Spielkonto ist bereits vollständig verifiziert. Es wurden aktuell keine weiteren Ausweisdokumente oder sonstigen Unterlagen von mir angefordert.

Die Gewinne wurden ohne Bonus und ausschließlich mit meinem eigenen Echtgeld erzielt. Ich habe hauptsächlich verschiedene Slot-Spiele gespielt.

Für die Ein und Auszahlungen habe ich dieselbe Zahlungsmethode verwendet, die ich auch zuvor bereits bei Spinrollz genutzt habe. Über diese Zahlungsmethode habe ich in der Vergangenheit schon erfolgreich Auszahlungen erhalten.

Da es bei Spinrollz bereits in der Vergangenheit wiederholt zu Verzögerungen bei meinen Auszahlungen gekommen ist und ich häufig nachhaken musste, möchte ich den aktuellen Fall frühzeitig öffentlich dokumentieren.

Ich bitte darum, dass Spinros die beiden offenen Auszahlungen über insgesamt 1.000 €schnellstmöglich bearbeitet und auszahlt.

Vielen Dank für Ihre Unterstützung.

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Dear Ibrahim1995,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ibrahim1995,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean