Spinrollz Casino - El retiro del jugador se ha retrasado.

Hello, unfortunately, my withdrawal hasn't been processed yet. The FAQ states it should be processed within 3 business days. Despite repeated inquiries via chat, nothing has happened. They just keep saying that my withdrawal will be treated with priority... I haven't played with any bonus!

Hallo leider wurde bis heute mein Auszahlung nicht bearbeitet, in den FAQ steht innerhalb von 3 Werktagen.. Trotz mehrmaliges Nachfragen im Chat, passiert gar nix. Es wird immer nur gesagt das meine Auszahlung mit Priorität behandelt wird....Ich habe mit keinerlei Bonus gespielt!!

Dear Ecko,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinrollz Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support?
• Could you please share with me your most recent communication with the casino's live chat? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, this is my first withdrawal without using any bonus!

Yesterday was the last contact, and I was told I would wait another day and, if not, file a complaint. Before that, I had asked at least five times in the chat.

Unfortunately I do not have any screenshots or emails of the chat history

Hallo das ist meine erste Auszahlung, ohne jeglichen Bonus benutzt zu haben!

Gestern war der letzte Kontakt mit meiner Aussage das ich noch einen Tag warten werde und wenn nicht beschwerde einreichen. Davor hatte ich mindestens 5 mal nachgefragt im chat.

Ich habe leider keine Screenshots oder Emails von dem chatverlauf

Hello, the money has just been transferred. Thank you.

Hallo das Geld wurde soeben überwiesen. Vielen Dank

Dear Ecko,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru