Spinsy Casino - El jugador afirma que el pago se ha retrasado.

I request for withdrawal on Feb 27 at 23:26 and I have 2 more withdrawal request and today is march 10 and time 23:39 but still withdrawal request is in under review. Every time I talk to live support always have same answer that your withdrawal is in final stage but didn't get any withdrawal.

Dear ajrandhawa87,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for your response. My account is verified and everything is done. Just waiting for withdrawal and they delay the payment it's already almost 10 days and their customers support always have same answer just wait. And they can't check in how many days withdrawal will complete.

It's been so long time still no withdrawal and a positive response. If I talk to live chat or send an email also they have same reply just wait. I have total 7500 winning amount and they said in 1 month I can withdraw maximum 7000 euro if they delay withdrawals it is not possible. My first withdrawal was in 27 Feb in night and its now 11 Feb night.

Hi,

I chat with them and also send email but received same reply just wait. Can you please do something.

It's 2 week already but not yet get response. And my withdrawal is not yet approved.

Dear ajrandhawa87,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi,

No my withdrawal is not yet complete. And no response from casino every time I chat with them always receive same answer.

It's now more than 2 weeks but not receive any result from casino and their chat support. Every time they have same answer

Thank you ajrandhawa87 for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Martin,

Can you solve my case. My withdrawal is still not successful. I am waiting for my withdrawal. I request for first withdrawal in Feb 27 at 23:26 and two more withdrawal. But all withdrawal in pending.

Hi Martin,

It's 3rd week start but didn't receive any withdrawal.

Hello ajrandhawa87,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Spinsy Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which ajrandhawa87 can expect his withdrawal to be processed?

Hi Martin,

Thank you for your response. Now waiting for casino response when they will complete my withdrawal request.

Hi Martin,

I received my withdrawal and again request for withdrawal. My last withdrawal was complete after 19 day. I want to make sure with casino my next withdrawal will complete in mention time period. And they mention time period is 3 to 5 working days.

Hello ajrandhawa87,

it seems like things are moving in the right direction. I will leave this complaint open until all of your withdrawals are paid out.

Dear casino representative,

are there any updates you can share with us?

Dear involved parties,

are there any new updates on the situation? Please keep us posted. In the meantime, we are extending the timer by 7 days.

Hi Martin,

I request for new withdrawal my old withdrawal already received. Waiting for new withdrawal and as they mention in email withdrawal will be complete in 3 working days and it's already completed. Waiting for casino reply.

Dear ajrandhawa87,

We are sorry to hear about for your experience.  

We would like to inform you that we have forwarded your request to relevant department and therefore, you should be able to receive an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Best regards,

Spinsy team.

Dear ajrandhawa87 and Spinsy Casino representative,

thank you very much for the updates. I am hoping the issue will be resolved in the near future. In the meantime, please keep us updated on any developments.

Hi Martin and spinsy casino,

Thank you for your response. My previous withdrawal is done. And I request for new withdrawal hope this time withdrawal will be on time.

Hello ajrandhawa87,

may I ask what is the status of the last withdrawal? Has it been paid out? Please keep us updated on any new developments.

Hi Martin,

Yes I received my last withdrawal within time. Thank you for your help. And I still have pending balance and withdrawal in my account.

Hello ajrandhawa87,

I am happy to hear that things are moving in the right direction. Please keep updating us until the whole sum is paid out - then we will be able to close the complaint as "resolved."

Hi Martin,

Thank you for your response.

Sure I will update you.

Hello ajrandhawa87,

I am resetting the timer again. Please keep us updated. In case there is no development, we will try to establish contact with the casino again.

Hi Martin,

My payment is clear you can close the case. Thank you so much for your help.

Dear ajrandhawa87,

We're glad to hear your issue has been dealt with. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru