Spinsy Casino - El jugador afirma que el pago se ha retrasado.

I have tried to contact the live chat and email, I get the same response everyday by a ai robot with no updates pretending to be a real person, it has been over 2 weeks and I haven’t gotten a single dollar, with this site promising 3 days to receive your withdrawal I still haven’t received anything. They haven’t put no update in my account or sent an email to me.

Dear Austinlabelle,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi thank you for the reply, still nothing from spinsy just wanted to let you know.

It has been 2 weeks and still haven’t been paid

Dear Austinlabelle,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

There is still no update, account withdrawl still says under review after 2 weeks.

The 2 withdraws of 750$ I had came through, but waiting on the third withdrawl and hoping that these withdrawals will be in the promised time.

Dear Austinlabelle,

I'm glad to hear that a part of your withdrawal has arrived.

Can you please clarify how many more withdrawals are still pending and since when exactly?

Awaiting your response.

Regards,

Nick

I received my first three withdrawals, now I have two pending since Friday and Saturday

Dear Austinlabelle,

As advised previously, withdrawals may take up to 14 days to be processed.

Let us know in case it would take longer or the money would arrive.

Looking forward to hearing from you.

Regards,

Nick

Dear Austinlabelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Nick
Casino.Guru