Spinsy Casino - El jugador está recibiendo mensajes no deseados tras el cierre de su cuenta.

Hello everyone,

I had an account with Spinsy, which I closed due to gambling addiction.

I explicitly asked them to stop sending me advertising texts or emails. I constantly receive texts from them. They've contacted me multiple times via email and chat. And now it's starting again.

Please help.

Hallo zusammen,

Ich hatte ein Konto bei Spinsy, dieses wurde von mir geschlossen wegen Spiel sucht.

Ich habe ausdrücklich darum gebeten mir keine SMS oder Email mehr zwecks Werbung zu schicken. Permanent bekomme ich von denen SMS. Mehrfach wurde per Mail und im Chat geschrieben. Und jetzt fängt es wieder an.

Bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Dakky38xxx,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

To clarify your issue and assist you properly, could you please confirm the following:

• When did you close your account with Spinsy?
• Did you explicitly state in your request that you wanted to be self-excluded from receiving promotions?
• Did you receive any confirmation from Spinsy regarding your account closure and your request to stop communications?

Meanwhile, if you have not explicitly requested to be excluded from receiving promotional messages, I recommend that you send another email to the casino support and clearly restate your self-exclusion from all promotions.

Thank you very much in advance for your reply.

Best regards,

Petra

I've done this 5 times now and was still receiving SMS messages until yesterday. According to support, I've been excluded from all advertising messages.

Now let's see if anything else comes up.

Das habe ich jetzt zum 5 mal gemacht und bis gestern kamen immer noch SMS lt dem Support wurde ich von jeglichen werbe mitteilungen ausgeschlossen.

Jetzt schauen wir mal ob wieder was kommt

Dear Dakky38,

Thank you for your reply and for providing the previous details.

• Could you please confirm whether you are still receiving any advertising or marketing messages from the casino after your last update?
• Have you saved any of the messages or emails you received after closing your account?
• Could you please confirm that your account is currently closed?

Additionally, could you provide any further communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or post your screenshots directly to the thread.

Thank you again for your cooperation.

Dear Dakky38,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru