Spinsy Casino - El retiro del jugador se ha retrasado.

Hello,

I have been waiting for the payment of €1,500 for almost two weeks.

Unfortunately, I keep getting put off in the live chat.

I kindly request timely payment.

Thank you.

Hallo,

ich warte seit knapp 2 Wochen auf die Auszahlung von 1.500€.

Werde leider immer wieder im live chat vertröstet.

Ich bitte freundlich um zeitige Auszahlung.

Vielen Dank.

Hello Moneymeka1990,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinsy Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

I last asked about a withdrawal this morning: As always, they said, "They're currently very busy due to the large number of withdrawals and can't say when the payout will be made." I wasn't asked for verification before the withdrawal. I played with real money and WITHOUT any bonuses.

I hope I could help.

Hallo,

ich habe heute Morgen zuletzt nach der Auszahlung gefragt: es hieß wie immer „man sei derzeit aufgrund der Vielzahl an Auszahlungen sehr beschäftigt und könne nicht sagen wann die Auszahlung erfolgt".Nach einer verifierzung für die Auszahlung wurde ich nicht gefragt. Ich habe mit echtgeld und OHNE jegliche Boni gespielt.

Ich hoffe ich konnte helfen.

Hello Moneymeka1990,

Can you please advise if it's your first ever withdrawal from the casino?

Please keep in mind that withdrawals may take up to 14 day to be fully processed. If it's been less, I would advise to wait only for now.

In case it would take longer, please let us know so we can try to intervene.

Awaiting your response.

Regards,

Nick

Hello,

Yes, it is the first payout from the casino.

Today is day 13 since the withdrawal request.

Best regards

Hallo,

ja es ist die erste Auszahlung aus dem Casino.

Heute ist Tag 13 seit Auszahlungsantrag.

Besten Gruß

Hello,

Unfortunately nothing has happened to date.

I would be very grateful if you could contact a casino representative to resolve the matter.

Thank you!

Hallo,

es hat sich leider bis Heute nichts getan.

Ich wäre Ihnen sehr verbunden, wenn Sie mit einem Vertreter des Casino Kontakt aufnhemen könnten um die Angelegenheit zu klären.

Vielen Dank!

Thank you Moneymeka1990 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Moneymeka1990,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Spinsy Casino representative to join this conversation and participate in resolving this complaint.

Dear Spinsy Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Dear Stefan,

Thank you very much for your support.

I am sure we will get the situation resolved quickly.

Big praise to the Casino Guru team.

You're doing a great job.

Best regards!

moneymeka

Lieber Stefan,

vielen Dank für deinen Support.

Ich bin mir sicher, dass wir die Situation schnell geregelt bekommen.

Großes Lob an das Casino Guru Team.

Ihr macht einen klasse Job.

Mit besten Grüßen!

moneymeka

Hello,

The 1500€ have been credited to my account.

the case can be closed.

Thanks!

Hallo,

die 1500€ sind auf meinem Konto eingegangen.

der Fall kann geschlossen werden.

danke!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

As I said, I got the money and it can be closed.

Thanks for the help.

Ich habe wie gesagt das Geld bekommen und es kann geschlossen werden.

Danke für die Hilfe.

Dear Moneymeka1990,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru