Sportaza Casino - El retiro del jugador se retrasa.

I requested a withdrawal 6 days ago, the first one was cancelled.

The live chat told me it was an error by a third-party provider processing the payout. I requested a new payout, which was three days ago now, and the live chat keeps telling me my payout will be processed shortly.

Habe eine Auszahlung vor 6 Tagen beantragt, die erste erste wurde eine storniert. Im

live Chat hieß es das es ein Fehler eines Drittanbieters war der die Auszahlung bearbeitet. Habe eine neue Auszahlung beantrag die jetzt wiederum auch schon 3 Tage her ist und im live Chat bekomme ich immer nur die Antwort das meine Auszahlung in kürze bearbeitet wird.

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Dear Bmgrabauke,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite common for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time for the money to appear in your account. This delay may be caused by an unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards

Petra

Dear Bmgrabauke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petra
Casino.Guru