Stake Casino - El depósito del jugador ha fallado.

I have deposited 2000 inr but it shows failed on there end, money is debited from my bank account , i am attaching the payment screenshot and the escalation raised with stake but there no response from there end

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Dear Hunter777,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

I have confirmation from bank the amount is debited and credited to the casino, similar issue happened to me with a different casino dafabet , so last time the representative involved dafabet casino representative in the conversation and it was resolved in 1 day, u can also involve stake casino representative and they can check the status faster as there is already an escalation raised.

Thank you for your reply.

To proceed with your case, could you please forward me the following documents?

• deposit receipt
• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear Hunter777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of Hunter777. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The player sent us the following message:

its more than 2 months as promised by Stake the money is not refunded to my account

please let me know what details are needed

Dear Hunter777,

Please forward me the documents I requested in my previous reply, so that we can continue with the investigation. My email address is veronika.f@casino.guru. I appreciate your cooperation.

Hello i have sent the details on the requested email address

Thank you for your email. Please note that I have still not received your bank statement from the account you sent your deposit to the casino. Please forward me the bank statements in PDF format, starting from the date you made the deposit, until today, at veronika.f@casino.guru. I appreciate your cooperation.

hello please find the bank statement till date , from last 3 months i havent received any refund from stake and they are holding the money, i have sent an email as i unable to attach the document

Hello Hunter777,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Hunter777,

I would like to inform you that I will be taking over this complaint, as Veronika is currently unavailable due to health reasons.

I will review the case and get back to you shortly. If there have been any updates since your last message, please let me know in the meantime here in the thread or via email at attila.g@casino.guru.

Additionally, could you please forward the bank statement to my email address as well?

Thank you for your patience and understanding.

Best regards,

Attila

Casino.Guru 

I have forwarded all the details to your email address

Hello I have already forwarded all the details please provide and update and involve stake

Dear Hunter777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello Hunter777,

This is Michal again. I have taken over this complaint and will contact the casino. I will reach out to the casino to see how I may be able to help.

We would like to invite Stake Casino to join the conversation.

Dear Stake Casino,

I would appreciate it if you could provide clarification regarding the considerable delay in crediting the player's deposit to their casino account. Could you please inform me when this issue will be resolved on your end?

If there are any other factors influencing this matter that cannot be disclosed publicly, please do not hesitate to reach out to me directly at michal.k@casino.guru.

Michal I would like to inform you there is one more transaction in which money is debited and not credited to stake account, it tried to open a different complaint but it didn't let me as there is an active complaint

This one is for INR 2500 the same way stake took the money and no refund and not credited to stake

I want both the translation to be credited to stake account

Dear Hunter777,

Could you please provide the Stake transaction IDs for all the deposits in question? This will allow us to accurately locate the relevant transactions and assist you more effectively.

You can find the transaction ID by navigating to your account and selecting Transactions → Deposits → Local Currency, or by using the following link:

https://stake.com/transactions/deposits/banking

Once we receive these details, we will be able to further review and address your inquiry.

We appreciate your understanding and cooperation.

Kind regards,

The transaction id is already mentioned in this chain of conversation along with screenshot

Anyways here are the two transaction which are already successfully debited from my bank account and the bank has confirmed that it has been credited to the other end and cannot be reversed

So you have to add these two amounts in my stake account

Txn id

Transaction ID

3331553858

Date & Time

2:38 PM 3/7/2026

Transaction Type

Deposit

Amount :-2500 inr

Transaction ID

3228965938

Date & Time

12:49 AM 1/18/2026

Transaction Type

Deposit

Amount -2000 inr

Dear Hunter777,

Thank you for providing the transaction IDs.

As communicated through the relevant escalation tickets, the payment provider has investigated the Transaction IDs (333****858 and 322****938) and concluded that the funds have not been received. As we do not have any record of these transactions reaching our payment provider, we are unable to intervene or provide further assistance from our side.

In order to resolve this, we advise that you contact your bank directly. Your bank will be able to trace the transactions and provide information on its status or initiate a refund request, if appropriate.

In case your bank is unable to assist, please refer the bank to the RBI's guidelines so the matter can be escalated to the appropriate department.

We appreciate your understanding and cooperation.

Kind regards,

Thats a complete lie ,i have submitted the proof the payment has received your payment partners and upi transactions showing as sucesss your payment partners are lying , i have attached my bank statements as well. The bank already confirmed that it cannot do any reverse as the money has been deposited to the end user , so either you add the money to my stake account or will consider this a fraud from stake

Dear Stake Casino,

As per the bank statement the player provided us for review it seems that at least this transaction was successfully processed

to these payment details.

Can you please confirm if these are the payment details related to your casino at that time?

Please forward me the confirmation from your payment provided that this transaction have not been received by them for a independent review at michal.k@casino.guru.

Thank you in advance.

Dear Michal,

We have sent an email to you regarding your request.

Kind regards,

Dear Stake Team,

Thank you for the information and supporting evidence provided. This confirms that the payment details used by the player were valid and corresponded to your system at the time of the transaction. A the same time, the available evidence also indicates that the funds have not been successfully received by your payment provider.

Dear Hunter777,

As an independent party, I have reviewed the available evidence, which confirms that the disputed deposits were not successfully received by the casino’s payment provider.

Based on my prior experience, there have been quite a lot of instances—particularly in certain jurisdictions, including India—where funds sometimes become significantly delayed or effectively "stuck" somewhere between financial institutions during processing. In such situations, the scope for action on the casino’s side is extremely limited, if any at all.

Given that your bank appears to be the last institution in possession of the funds, any formal investigation into the transaction must be initiated by them. As the sending bank, they should have the capability to trace and either recall or possibly "push" the transaction.

If your bank is unwilling to assist you with this matter, you may consider escalating the matter by filing a complaint with the Reserve Bank of India (RBI). This can be done through its Integrated Ombudsman Scheme, which addresses disputes between customers and banks or financial service providers.

The link: Reserve Bank Of India

Additional information can be found in the Assistance section, where you will find several useful informational videos.

This being said, I'm afraid that this is where our potential support concerning this issue comes to an end. We are not a financial authority and do not have any influence over transactions conducted between private financial institutions.

Please let me know if you need assistance with anything else related to the casino.

The bank has already confirmed the fund has received the end user , if the end user has issue its not my problem , considering stake which is global lead in gambling cannot add just 2000 +2500 inr that's hardly 50 dollars atleast as a bonus is appalling and shows co operate greed for 50 dollars my god , i have come to casino after going through banks and confirming bank cannot do anything , if casino money is stuck its not my responsibility to contact bank its the other party responsibility you have find out the issue , in the mean I request you to add 4500 bonus to stake account or i will consider dis continuing stake for future betting

Dear Hunter777,

It appears that you have not paid your full attention to my response above.

As I mentioned, as an independent party, I have reviewed the available evidence, which confirms that the disputed deposits were not successfully received by the casino’s payment provider.

Since the casino has not received the funds, there is nothing they can either credit to your casino account or refund you.

Moreover, given that your bank appears to be the last institution in possession of the funds, any formal investigation into the transaction must be initiated by them. As the sending bank, they should have the capability to trace and either recall or possibly "push" the transaction.

If your bank is unable or perhaps unwilling to assist you with this matter, you may consider escalating the matter by filing a complaint with the Reserve Bank of India (RBI). This can be done through its Integrated Ombudsman Scheme, which addresses disputes between customers and banks or financial service providers.

The link: Reserve Bank Of India

Additional information is available in the Assistance section, where you can find a number of informative videos.

That said, I regret to inform you that this is the extent of the support we are able to provide in this matter. We are not a financial authority and do not have jurisdiction over transactions carried out between private financial institutions.

Any further steps will need to be pursued by you directly, as neither we nor Stake Casino are in a position to take additional action in this regard.

Please let me know if you require assistance with anything else; otherwise, I will proceed with closing this case, as you have been informed about how things stand.

This is not my issue , money has already debited from my account ,i have checked with the bank and it has confirmed the money has been received to the end user , if they are not able to use it is there concern with the bank not mine , why i am penalised for issues concerning there bank? I need my funds 2500 plus 2000 inr added to my stake casino account, my bank has already confirmed either they refund the money or add the casino account as the issue with there bank not my bank

Dear Hunter777,

Thank you for your response; however, I must note that the key findings and conclusions have already been clearly communicated. While I respect your opinion, further discussion on this matter is unlikely to lead to a different outcome within the scope of our service.

As previously explained, this issue falls outside our competence as an independent dispute mediator. Any further action must be pursued directly by you with your bank or the relevant authorities in your jurisdiction, as they are the only entities with the authority to investigate and take appropriate action.

In light of the above, and as previously explained, I regret to inform you that we are unable to provide any further assistance in this matter. Accordingly, the case will now be closed, as there are no grounds to keep it open.

I wish you the best in pursuing a resolution through the appropriate channels. Should you require assistance with any future casino-related issues within our remit, please feel free to contact us, and we will try our best to help.

Best regards,

Michal

Casino Guru