Stake Casino - El retiro del jugador se ha retrasado.

stake wont withdraw me my money allthough it says my account is in withdrawal mode.

They cant just keep my money.

Dear borgzys,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the Level 2 verification as suggested on the screenshot you attached to this complaint?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Have you ever made successful withdrawals?

Yes, I have

Could you please confirm that you have passed the Level 2 verification as suggested in the screenshot you attached to this complaint?

Yes, I have already confirmed.

Have you accumulated your winnings with or without an active bonus?

Without active bonus.

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen?

Ja habe ich

Könnten Sie bitte bestätigen, dass Sie die Level-2-Verifizierung bestanden haben, wie im Screenshot vorgeschlagen, den Sie dieser Beschwerde beigefügt haben?

Ja habe ich bereits bestätigt.

Haben Sie Ihre Gewinne mit oder ohne aktiven Bonus angesammelt?

Ohne aktivem Bonus.

Thank you very much for your reply, borgzys. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear borgzys,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru