Stake Casino - El retiro del jugador se retrasa debido a una restricción.

Hello, I have been using Stake for months and withdrawl more than 100 times. Yesterday I tried to withdrawl my 1450$ and it says that my withdrawl has been decline every time I tried. I contacted them, and they told me that the 3rd party has put restriction and I can’t do anything with the Cad money. I contacted the 3rd party, and they looked at the database and they told me that they never put any restriction. I need help, I have to find a way to have acces to that money.

Dear jordanlegris2,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Have you tried a different payment method to request your withdrawal?

How many payment methods have you used so far to withdraw winnings from your casino account?

Have all your payment methods been successfully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Since my account has been open, I only use interact e-transfer for all my deposits and my withdrawl and randomly they just say that now I have restriction so I can’t deposit and can’t withdrawl with the interact. I can’t try another way, because on stake when you have CAD dollars you can only do it with Interac

Thank you for the explanation. May I ask if the casino’s customer support has suggested any alternative methods for withdrawing your winnings, such as approving a manual withdrawal?

Additionally, would it be possible for you to change the currency in your account and select a different payment method besides Interac e-Transfer?

Dear jordanlegris2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.