Stake Casino - La cuenta del jugador ha sido bloqueada debido a una verificación fallida.

I had been playing at this casino for 4 months, I reached a high VIP PLATINIUM level, I lost a lot of money in these 4 months, and on the 14th when I managed to win 3000usd, I was immediately blocked without indicating why.

I was left with 6600 USDT in my account, which I cannot withdraw. I checked LEVEL 1, THEN LEVEL 2 where I took selfies and wrote my date of birth and account name on a piece of paper. It was also approved.

I'm missing levels 3 and 4, where they constantly reject my home address, claiming the document is suspicious.

I'm already bored of complaining to the chat and a boot always responding the same,

The document I uploaded is 100% original, it even has a QR code to verify its validity on the official website, yet they insist that it is suspicious in order to avoid paying my money.

They need to intervene on this site. I also lost over $20,000 on their roulette wheels in four months. I switched to sports and started winning. Apparently, they didn't like that, and they've restricted me from withdrawing my funds.

This website is a scam. Please, I need your help.

llevaba 4 meses jugando en este casino, alcanze un nivel alto VIP PLATINIUM, perdi bastante dinero en estos 4 meses, y el dia 14 cuando logre ganar 3000usd, fui bloqueado inmediatamente sin indicar el por que.

quede con mi cuenta dentro con 6600 USDT, los cuales no puedo retirar, verifique el NIVEL 1, LUEGO EL NIVEL 2 donde tome selfies y escribi mi fecha de nacimiento y nombre de mi cuenta en un papal, tambien fue aprobado

me falta el nivel 3 y 4, donde todo el tiempo rechazan mi direccion de domicilio, inventando que el documento es sospechoso.

ya me aburre esto de reclamar al chat y un boot responda lo mismo siempre,

el documento que subo es 100% original, tiene hasta un QR para verificar la valides en el sitio oficial, aun asi insisten en que es sospechoso con el fin de no pagar mi dinero

preciso intervengan en este sitio. ademas perdi mas de 20.000 usd en sus ruletas en los 4 meses, y me cambie a deportes y comenze a ganar y eso al parecer no les gusto y me han restringido sin poder retirar mis fondos

este sitio web es una estafa. favor necesito de su ayuda

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please forward me the document you submitted to the casino as your proof of address? You can send it to veronika.f@casino.guru.
• Have you tried submitting different documents for your Level 3 verification?
• Has the casino temporarily blocked your account until your verification is complete, or did they mention that the block was due to any inconsistencies in your gameplay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

Thank you very much for submitting this complaint. I'm sorry for the problem you're experiencing. Let me ask you a few questions to clarify your situation.

Could you send me the document you gave to the casino as proof of address? You can send it to veronika.f@casino.guru .

I JUST SENT YOU THE EMAIL WITH ALL THE RECEIPTS I UPLOADED

Have you tried submitting different documents for your Level 3 verification?

YES, THEY ALL REJECT THEM AND PLACE THE REASON: SUSPICIOUS DOCUMENT

Has the casino temporarily blocked your account until your verification is complete, or did they mention that the block was due to an inconsistency in your play?

YES, THEY BLOCKED MY ACCOUNT. I CAN'T WITHDRAW MONEY, PLAY, ANYTHING. AND ALL BECAUSE IN LIVE CASINO I LOST CLOSE TO 15,000 USD IN 4 MONTHS, AND THE DAY I WON 3,600 USD, THEY BLOCKED MY ACCOUNT IMMEDIATELY.

I MEAN THEY LOVE TO SEE YOU JUST LOSE

Hola,

Muchas gracias por enviar esta queja. Lamento el problema que está experimentando. Permítame hacerle algunas preguntas para aclarar su situación.

¿Podrías enviarme el documento que entregaste al casino como comprobante de domicilio? Puedes enviarlo a veronika.f@casino.guru .

TE ACABO DE ENVIAR EL CORREO CON TODOS LOS COMPROBANTES QUE SUBI

¿Ha intentado enviar diferentes documentos para su verificación de Nivel 3?

SI, TODOS LOS RECHAZAN Y COLOCAN DE RAZON: DOCUMENTO SOSPECHOSO

¿El casino ha bloqueado temporalmente tu cuenta hasta que se complete tu verificación o mencionó que el bloqueo se debió a alguna inconsistencia en tu juego?

SI, ME BLOQUEARON MI CUENTA, NO PUEDO RETIRAR SALDO, JUGAR, NADA. Y TODO POR QUE EN CASINO EN VIVO PERDI EN 4 MESES CERCA DE 15.000 USD, Y EL DIA QUE GANE 3.600 USD, ME BLOQUEARON DE UNA MI CUENTA

OSEA LES ENCANTA VERTE PERDER SOLAMENTE

Thank you for the email. Do you have any other documents that you could send to the casino as proof of your address? Do you have any other utility bills?

Also, kindly share all the communication between you and the casino customer support regarding the verification of your account at veronika.f@casino.guru. Thank you for your cooperation.

I forwarded you the emails I had with Stake, now they say that all my documents are fake according to them, even though I passed the facial verification test.

te reenvie los correos que he tenido con stake, ahora dicen que todos mis documentos son falsos segun ellos, aun cuando pase la prueba de verificacion facial

Thank you very much, empresaslatinas, for providing all the necessary information. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Stake Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Stake Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear Romi,

We have sent you an email regarding this case.

Kind regards,

Hello, I haven't received any response from the betting company. It's been almost a month with my money held, and I haven't been able to withdraw it.

I checked up to level 3 and I still can't withdraw my balance.

hola, no he tenido respuestas de la casa de apuestas, ya voy para 1 mes con mi dinero retenido, sin poder retirarlo.

verifique hasta el nivel 3 y aun no puedo retirar mi saldo

Hello all.

Thank you, Stake Casino, for the email and providing all the information and the evidence regarding this complaint.

Dear user,

As we investigated the whole issue in detail, we have come to the conclusion now, and unfortunately, I have to reject your case.

Please know that we always stand behind fair play, and if it is not obtained from the player's side, we surely won't be helping this kind of player in any way.

From the evidence provided by the casino, we can see that your documents you have sent to pass the verification can not be used whatsoever because it is clearly visible that they are not right. Without going into any more details, I will reject this complaint now, and please know that if you ever seek our help again, you will have to be fair and square, as I could say.

Respectfully,

Romi