Stake Casino - La cuenta del jugador ha sido cerrada.

Hello,

As for many others as I can see, they have closed my account with all my funds on it, made unaccessible and I do not think they will ever give any valid explanation about it, but casinoguru could possibly help about fixing this issue.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me the communication where the casino informs you of the closure of your account, or any relevant communication between you and the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Hello Tomas,

I have been a player for about 2 months, maybe more.

They have sent me an email about my account is being suspended.

I was betting on sports with amounts of 25 to 125 tether.

No, I have played with a raw balance, no bonuses were involved.

I have a deposit of 500$ and stuck with 986$ balance, which I am unable to withdraw. Also I have no idea why they have suspended my account nor why they rejected my KYC, but as I can see, this issue is not only me, it is worldwide issue... Please help me finding solution for my issue.

Thanks for your reply and the information provided via email.

Do I understand correctly that after you provided the documents required for verification, the casino blocked your account and asked you to contact accounts@stake.com?

Have you contacted the casino via the email provided? What response did you receive?

Could you please share the documents you provided to the casino for verification recently? Send them to my email at tomas@casino.guru

I apologize for the inconvenience.

Dear aziba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru