Stake Casino - Se ha retrasado el pago de las ganancias del jugador.

I registered with Stake.games, completed the full verification process, uploaded all required documents, and deposited $500 in Dogecoin. After placing just 5 tennis bets, my balance increased to approximately $830. Shortly thereafter, my account was suddenly limited. I placed my bets fairly and honestly because I genuinely enjoy tennis and sports betting. I have not violated any platform rules or terms of service. I am fully prepared to provide any additional documents or complete any further verification if necessary. I simply want to withdraw my lawfully won funds. I have been awaiting a resolution since May 6, 2026. I have contacted Stake support several times regarding this issue, but unfortunately, I have only received generic, templated responses, and in some cases, no response at all from the relevant team. I hope the Stake team will respond publicly and help resolve this issue as soon as possible.

Я зарегистрировался на Stake.games, завершил полный процесс проверки, загрузил все необходимые документы, и положил $500 в Dogecoin.After разместив всего 5 спортивных ставок на теннис, мой баланс увеличился примерно до $830. Вскоре после этого мою учетную запись внезапно ограничили. Я делал ставки честно и честно, потому что мне искренне нравятся ставки на теннис и спорт. Я не нарушал никаких правил платформы и условий обслуживания. Я полностью готов предоставить любые дополнительные документы или завершить любую дальнейшую проверку, если это необходимо. Я просто хочу забрать свои законно выигранные средства. Я жду резолюции с 6 мая 2026 года. Я несколько раз обращался в службу поддержки Stake по этому вопросу, но, к сожалению, я получил только общие шаблонные ответы, а в некоторых случаях вообще не получил ответа от соответствующей команды. Я надеюсь, что команда Stake ответит публично и поможет решить эту проблему как можно скорее.

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Dear ert3465,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ert3465,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello. Yes, that happens sometimes — the selfie and identity verification are approved quickly, while proof of address takes longer. Usually, address documents are reviewed manually, so the process can take anywhere from a few hours to several days, depending on the service.

Dear ert3465,

Thank you for your reply.

I am sorry, but I am not sure I fully understand your latest message.

Could you please clearly confirm whether you have already received your funds from the casino?

If not, please let us know whether your account is still under verification, whether the withdrawal is still pending, and what amount is currently waiting to be withdrawn.

Thank you in advance for your clarification.

Karla