Stake7 Casino - El jugador lucha por retirar su saldo.

The casino just won't pay out and keeps asking me for new documents. I deposited with 3 different credit cards and from 2 different checking accounts. The casino does not make payments to the Santander Bank. Also not to the credit cards. They then asked for documents from the current account, which I have already submitted. I deposited a total of around 1200 euros and now have a payout of 504 euros. So that my loss is not so high I just don't get that yet...

Das Casino zahlt einfach nicht aus und möchte ständig neue Unterlagen von mir. Eingezahlt habe ich mit 3 verschiedenen Kreditkarten und von 2 verschiedenen Girokonten.Auszahlen an die Santander Bank macht das Casino nicht. Ebenso nicht an die Kreditkarten. Daraufhin haben sie Unterlagen vom Girokonto gefordert welche ich auch schon eingereicht habe. Insgesamt habe ich ca 1200 Euro Eingezahlt und dem steht jetzt eine Auszahlung in Höhe von 504 Euro gegenüber. Damit mein Verlust nicht so hoch ist Das bekomme ich nur noch nicht...

Hello sergiomanca,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Stake7 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Thanks for the fast respond. The casino has meanwhile sent a successful account confirmation. So case can be closed! Thank you

Danke für die schnelle Rückmeldung. Das Casino hat in der Zwischenzeit eine erfolgreiche Kontobestätigubg gesendet. Fall kann also geschlossen werden!Danke

Thank you sergiomanca for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick