Stake7 Casino - La cuenta del jugador ha sido bloqueada.

Good day,

the casino or group blocked my accounts without any further information.

I'd like to clarify why, as I've been playing there regularly for years and haven't had any problems so far.

If a clarification is not possible, I ask you to support me to get back my 4-digit credit that I have on several pages of the provider.

thanks in advance

Guten Tag,

das Casino bzw die Gruppe hat ohne weitere Angaben meine Konten gesperrt.

Ich würde gerne klären weshalb, da ich seit Jahren regelmäßig dort spiele und bisher keine Probleme hatte.

Sollte eine Klärung nicht möglich sein, bitte ich Sie mich zu unterstützen mein 4-Stelliges Guthaben, dass ich bei mehreren Seiten des Anbieters habe wieder zu bekommen.

Danke im Voraus

Dear LuckyMoe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Lastly, if you experience the same issue with multiple casinos, please submit separate complaints. We will contact each casino individually.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello,

Thanks for the quick reply.

My registration should be about 2 years ago.

I've actually played weekly since then, sometimes with, sometimes without a bonus and of course I was verified.

I've played both. Live casino, as well as slots.

I deposited a large amount last week and then decided against playing. Maybe that's why the blocking comes...

Hallo,

danke für die schnelle Beantwortung.

Meine Registrierung dürfte an die 2 Jahre zurück liegen.

Ich habe seit dem eigentlich wöchentlich gespielt, mal mit, mal ohne Bonus und war natürlich verifiziert.

Gespielt habe ich sowohl. Live Casino, als auch Slots.

Ich habe vergangene Woche einen größeren Betrag eingezahlt und mich dann doch gegen das Spielen entschieden. Vll kommt die Sperrung daher...

Do I understand correctly that the disputed amount is your active balance at the time when your account was blocked?

Dear LuckyMoe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.