StoneVegas Casino - La retirada del jugador se ha retrasado.

Hello, I've been waiting for my payout since May 9th. Can you please help me? Thanks.

Hallo ich warte seit dem 9.5 auf die Auszahlung, können Sie mir bitte helfen. Danke

Dear Player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the delay? Have you received any explanation or justification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Payments have been made reliably before

According to account status, the documents have been successfully confirmed

Winnings were earned with real money

Yesterday I had contact and they always put me off

Auszahlung haben davor zuverlässig stattgefunden

Laut Account Status sind die Dokumente erfolgreich bestätigt

Gewinne wurden mit Echt geld erspielt

Gestern hatte ich Kontakt und die vertrösten ein immer nur

Dear Jorgneu,

We would kindly like to inform you, that your account needs to complete the verification process.

Please upload all requested documents on your profile. As soon as all documents are received we will complete the verification and proceed with your withdrawal request.

Thank you for your understanding and cooperation.

Kind Regards,

Stonevegas Casino Team

According to your account status, no further documents are required. Please check this.

Laut Account Status sind keine weiteren Dokumente angefordert. Bitte überprüfen Sie das.

During verification, all documents have been successfully checked

Bei der verification steht alle Dokumente erfolgreich geprüft

See for yourself no further documents are requested

Schauen Sie selbst es sind keine Dokumente weiter angefordert

Thanks to both parties for your replies.

Dear Stonevegas Casino Team,

Could you please clarify which documents need to be submitted and how?

Looking forward to your explanation.

Dear Jorgneu,

On reviewing your account with our relevant team we would want to inform you that we would need you to provide both sides of your ID document. You should also be able to see it in your verification page from your profile. We will wait for you to upload your requested documents. Thank you for being so patient with us! We really appreciate it.

Kind Regards,

Stonevegas Casino Team

The documents have been uploaded, please complete the verification as soon as possible. Thank you.

Die Dokumente wurden hochgeladen, bitte schließen Sie die verifizierung schnellstmöglich ab. Danke

The payout has been processed, please close my account immediately. Because of this incident, I never want to play at your casino again.

Die Auszahlung ist erfolgt, bitte um sofortige kontoschliessung. Ich möchte aufgrund diesem Vorfalls nie mehr bei Ihnen im Casino spielen.

You can close the complaint Thanks for everything

Sie können die Beschwerde schließen Dank für alles

Dear Jorgneu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru