Sultanbet Casino - La cuenta del jugador ha sido cerrada y las ganancias están bloqueadas.

I've had an account there since 2024. For over two months now, I've been trying to withdraw my winnings, without success. First, they dragged out the verification process indefinitely; I provided them with everything, and now, after more than a month, I haven't even received a response from them. I see that Sultanbet no longer operates in Germany, so I can't even log in, and my money is simply stuck there.

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Ich habe dort seit 2024 einen Account. Seit über 2 Monaten versuche ich nun meine Gewinne auszubezahlen, erfolglos. Erst haben sie den Verifizierungsprozess ewig hinausgezögert, ich habe ihnen alles zur Verfügung gestellt und jetzt seit über einem Monat erhalte ich nicht einmal eine Antwort von ihnen. Ich sehe, dass Sultanbet mittlerweile nicht mehr im deutschen Raum operiert, ich kann mich also nicht einmal einloggen und mein Geld ist dort einfach gefangen

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Dear Michaell21,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please give me the date when you asked for withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.