SupaBet Casino - El retiro del jugador se ha retrasado.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you used the same payment method for your withdrawal request as you used for depositing money into this casino?

Have there been any issues with cancelling your bonus when you requested your withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello Veronica,

Have you ever made successful withdrawals?

Yes, from a previous win that has nothing to do with this case.

Did you use the same payment method for your withdrawal request that you used to deposit at this casino?

Yes

Did you experience any issues with your bonus being canceled when you requested your withdrawals?

No

kind regards,

Michael

Hallo Veronika,

Haben Sie schon einmal erfolgreiche Abhebungen vorgenommen?

Ja, aus einem früheren Gewinn, der aber nichts mit diesem Fall zu tun hat.

Haben Sie für Ihre Auszahlungsanforderung dieselbe Zahlungsmethode verwendet, die Sie für die Einzahlung in dieses Casino verwendet haben?

Ja

Gab es Probleme mit der Stornierung Ihres Bonus, als Sie Ihre Auszahlungen beantragten?

Nein

lieben Gruß,

Michael

Thank you very much for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Popy71,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SupaBet Casino representative to join this conversation.

Dear SupaBet Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Popy71,

Thank you for reaching out.

We would like to inform you that we have contacted the relevant department to check the status of your withdrawal and to identify what might be causing the delay.

As soon as we have an update, we will inform you accordingly.

Thank you for your patience and understanding.

Kind regards,

Supabet Team

Dear SupaBet Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear Popy71,

We're pleased to inform you that your previous withdrawal requests have been fully processed today.

Kind regards,

Supabet Team

Hello Mirka, Hello Supabet Team,

Today, the casino paid out three €500 withdrawals. I'll keep you updated here about further payments.

kind regards,

M*****

Hallo Mirka, Hallo Supabet Team,

heute wurden vom Casino 3x 500€ ausgezahlt. Über weitere Zahlungen halte ich Sie hier auf dem Laufenden.

lieben Gruß,

M*****

Thank you for the update.

Dear Popy71,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Mirka,

Yesterday, August 10, 2025, the casino paid out another three €500 payouts. Thank you for your patience and help.

kind regards,

Michael

Hallo Mirka,

gestern am 10.8.2025 wurden erneut 3x 500€ vom Casino ausgezahlt. Danke für ihre Geduld und Hilfe.

lieben Gruß,

Michael

Dear Popy71,

Could you please specify, how much is still left to withdraw?

Hello Mirka,

€1,977 has not yet been paid out. I have already applied for three €500 payments of this amount.

kind regards,

Michael

Hallo Mirka,

noch nicht ausgezahlt sind 1977€. Davon habe ich bereits 3x 500€ beantragt.

lieben Gruß,

Michael

Thank you for the update.

Please notify me, when you receive the following withdrawals.

Hello Mirka,

On August 19, 2025 and August 20, 2025, 1x500€ was paid out each time.

Kind regards,

Michael

Hallo Mirka,

am 19.8.2025 und 20.8.2025 wurden jeweils 1x500€ ausgezahlt.

Lieben Gruß,

Michael

Hello Mirka,

Today another 500€ was paid out.

So there is still 477€ outstanding.

Kind regards,

Michael

Hallo Mirka,

heute wurden erneut 500€ ausgezahlt.

Offen sind also noch 477€.

Lieben Gruß,

Michael

Thank you for the update.

I will be waiting for the confirmation of the last withdrawal.

Hello Mirka,

After more than a week, the last payout of €477 has still not been paid out.

kind regards,

Michael

Hallo Mirka,

nach über einer Woche ist die letzte Auszahlung von 477€ immer noch nicht ausgezahlt worden.

lieben Gruß,

Michael

Dear SupaBet Casino,

Could you please specify, when the player can expect to receive the last withdrawal?

Thank you.

Dear Popy71,

Please be informed that your account now requires verification.

To complete this, we kindly ask you to upload the following documents directly within your profile:

-Valid ID (photos of both sides)

-Selfie

-Jeton transaction confirmation (PDF format) showing the relevant transactions for the period of 10.06 – 10.07

-Selfie holding your ID with our website open in the background (AOS)

If you need any assistance during this process, please let us know — we will be happy to help.

Kind regards,

Supabet Casino Team

Hello Mirka, Hello Supabet Casino Team,

I have just uploaded all requested documents to your verification page.

kind regards,

Michael

Hallo Mirka, Hallo Supabet Casino Team,

soeben habe ich alle angeforderten Dokumente auf ihrer Verifizierungs-Seite hochgeladen.

lieben Gruß,

Michael

Thank you for the update.

Please notify me, when you receive update in your verification or withdrawal process.

Hello Mirka,

I hereby confirm that the last withdrawal of €477 has been processed and paid out by the casino.

Kind regards and thank you for your support.

Michael

Hallo Mirka,

hiermit bestätige ich, dass die letzte Auszahlung von 477€ vom Casino bearbeitet und ausgezahlt wurde.

lieben Gruß und vielen Dank für die Unterstützung.

Michael

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Mirka Dubasova

Casino.Guru