SupaBet Casino - El retiro del jugador se retrasa.

Hello dear team,

I registered on the site on January 17, 2026.

The payouts worked until February 8th, and I received €6600 by then.

Unfortunately, my VIP status has dropped from 3 to 1, and therefore I can only make 3 payouts of €500 each.

I've been waiting for a payout since February 8th, 9th, and 10th, and I still have over €10,000 in my account. It's really annoying to wait so long, so I'm not playing on that site at the moment. When I inquired, I was told that everything was fine with the payouts and that it was taking longer for all players.

No money was earned from bonuses.

KYC was not necessary.

Please help.

Hallo liebes Team,

ich habe mich am 17.01.2026 auf der Seite registriert.

Bis zum 08.02 haben die Auszahlungen funkioniert und habe bis dahin 6600€ ausgezahlt bekommen.

Leider bin ich von ViP 3 auf 1 gesunken und kann daher nur 3 Auszahlungen a 500€ auszahlen.

Seit 08.,09. und 10.02. warte ich auf Auszahlung und habe immer noch über 10k drauf. Es ist wirklich nervig, solange zu warten und daher spiele ich im Moment nicht auf dieser Seite. Auf Nachfrage bekam ich die Nachricht, dass mit den Auszahlungen alles in Ordnung sei und es bei allen Spielern länger dauert.

Geld wurde nicht aus Bonussen erzielt.

KYC war nicht notwendig.

Bitte um Hilfe.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your recent payout history?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

I just sent you all the details by email.

Thank you very much in advance.

Hallo Tomas,

ich habe dir gerade alle Details per Mail zugesendet.

vielen Dank schonmal im Voraus.

I finally received my €1500 payment today.

I made the next payout today and will make more payouts in the next two days.

Let's see how long it takes this time.

I'll keep you updated.

Ich habe nun endlich heute 1500€ ausgezahlt bekommen.

Ich hab heute die nächste Auszahlung vorgenommen und werde die nächsten 2 Tage wieder auszahlen.

mal schauen wie lange es diesmal dauert.

Ich halte euch auf den Laufenden.

Dear Sheldon,

Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments.

Dear Sheldon,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have been waiting for the payouts since March 4th.

That's really annoying.

The last ones lasted almost a month.

The 14 days would be over on March 21st.

Could you please follow up?

Best regards

Hallo,

ich warte seit dem 04.03. auf die Auszahlungen.

Das ist echt nervig.

die letzten haben fast ein Monat gedauert.

Am 21.03 wären die 14Tage vorbei.

Kannst du dann bitte nachhaken?

Liebe Grüße

Ah sorry, I made a mistake.

Yesterday marked the end of the 14 days.

I request clarification.

Ah sry, hab mich vertan.

Gestern waren die 14 Tage vorbei.

Ich bitte um Klärung.

Hello Sheldon,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Sheldon,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas