SupaBet Casino - La retirada del jugador se ha retrasado.

I requested a payout of €500 on August 19th and 20th.

Since then, there has been no response from the casino.

Of course, I've been in the chat a few times, but I always get the same copy-paste answers.

It's the same problem as my last complaint against a casino owned by the same company.

They just don't want to pay out.

To anticipate the questions for Guru:

I played without a bonus.

This is not my first payout.

According to the profile and the support statement, no verification is necessary.

Ich habe am 19.08 und 20.08 jeweils eine Auszahlung in Höhe von 500€ beantragt.

Seitdem gibt es vom Casino keine Reaktion.

Natürlich war ich schon ein paar mal im Chat, aber man erhält immer nur die selben Copy Paste Antworten.

Es ist das selbe Problem wie bei meiner letzten Beschwerde gegen ein Casino der selben Firma.

Sie wollen einfach nicht auszahlen.

Um die Fragen für Guru vorweg zu nehmen:

Ich habe ohne Bonus gespielt.

Es ist nicht meine erste Auszahlung.

Es ist laut Profil und Aussage des Supports keine Verifizierung notwendig.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the withdrawal of your winnings. To better understand your situation and investigate the matter further, could you please provide us with the following details?

• What method did you use to request the payout (e.g., bank transfer, e-wallet)?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Have you received any communication from the casino about the status of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Skrill

Only Slots

No

Skrill

Nur Slots

Nein

Payment arrived today.

Auszahlung kam heute an.

Hello Wonka,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Wonka,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika