SupaBet Casino - La retirada del jugador se ha retrasado.

Good day

I made two withdrawals on March 21st and 22nd, one of €500 and the other of €245.

Four weeks have now passed and it still hasn't been processed.

The live chat always gives the same standard answers.

No bonus was applied.

According to the website, the account does not need to be verified.

I hope you can help me in this case and the casino around

Request a statement.

Guten Tag

ich habe am 21.03 und 22.03 zwei Auszahlungen einmal 500€ und 245€ gemacht.

Es sind jetzt 4 Wochen vergangen und es wurde immer noch nicht bearbeitet.

im livechat gibt es immer die selben Standard Antworten.

Es wurde kein Bonus angewendet.

Das Konto muss laut Webseite auch nicht verifiziert werden.

Ich hoffe das sie mir in diesem Fall helfen können und das Casino um

Stellungnahme bitten.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Niki163823,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Currently, your account does not need to be verified. In the past, were you able to pass KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Hello

So these are my first withdrawals from this casino.

No, so far I haven't had to do any verification; according to the provider, verification is currently not necessary.

In the live chat, I always receive the same answer that the finance department has been informed about the delay for weeks.

Hallo

Also das sind meine ersten Auszahlungen bei dem Casino.

Nein bis jetzt musste ich keine Verifizierung machen, laut Anbieter ist aktuell keine Verifizierung notwendig.

Ich erhalte im livechat immer die selbe Antwort das die Finanzabteilung über die Verzögerung informiert sei und das schon seit Wochen.

I hope you can help me.

I've been waiting for almost 5 weeks now, this shouldn't be happening.

Ich hoffe das sie mir weiterhelfen können.

Fast 5 Wochen warte ich jetzt schon sowas darf ja nicht sein.

Dear Niki163823

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martina, (martina.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean Susor

Hello,

understood.

Thank you so much for your help so far.

hallo,

alles klar.

Vielen Dank für ihre bisherige Hilfe.

Dear Niki163823,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry for the situation you found yourself in. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SupaBet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please provide more information about this case and state the reason why the player´s withdrawals have not yet been processed?

Thank you in advance for providing the information.

Dear all,

Thank you for contacting us.

We kindly inform you that we reviewing your case with the relevant department.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Kind regards,

Supabet Casino

Dear SupaBet Casino Team,

Thank you very much for the update!

We would appreciate, if you could kindly prioritize this case and inform us as soon as possible once there is any progress. Thank you in advance for your time and assistance.

Dear all,

Thank you for the patience.

We kindly inform you that your account is now verified.

Kind regards,

Supabet

Dear SupaBet Casino Team,

Thank you very much for the good news — it is truly appreciated.

Dear Niki163823,

Could you please proceed with submitting your withdrawal requests? After that, it should only be a matter of time before the payment reaches you.

I will keep this complaint open until I receive your confirmation that the withdrawal has been successfully completed.

Please let me know as soon as the funds arrive. You can also use the Resolve button to automatically mark the complaint as resolved.

Thank you very much in advance, and please keep me informed.

Good day

I submitted my withdrawal requests 6 weeks ago.

So, one payment was already made yesterday.

I will get in touch once I have received all payments.

Guten Tag

ich habe ja meine Auszahlungen schon vor 6 Wochen eingereicht.

also eine Auszahlung wurde gestern schon ausgezahlt.

Ich melde mich wenn ich alle Auszahlungen erhalten habe.

Great, thank you!

Good day

I just received my second payment.

Thank you very much for your help.

For me, this case is then settled.

Guten Tag

ich habe gerade eben die zweite Auszahlungen erhalten.

vielen Dank für ihre Hilfe

für mich ist dieser Fall dann geklärt

Niki163823, that´s wonderful!

I'm so glad to hear that your money has arrived! I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.