Syndicate Casino - La opción de retiro del jugador está deshabilitada.

No option available for withdrawal.

I'm having problems again with this casino, I've €600 in my account with no option to withdraw it.

When I try to withdraw, it just highlights the visa option but thats as far as it goes.. it is like withdrawal is disabled.

I've chatted to support who forward everything to the relevant department, then have to wait days for a reply.

I've done all they asked of i even sent a screen recording of the problem, they told me to log in from a different device, which doesn't work along with trying uninstall, cache and the usual maintenance that sometimes work. It's been over three days now since I last heard from their support team. Hopefully someone can help, Thanks.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello

Thank you for your reply.

Yes I've made a successful withdrawal earlier this month after having some issues, This is my second time making a complaint to the casino guru about this company. my account is fully verified and I was not playing with any bonus money or free spins. Thanks again

Thank you for your reply. Could you please clarify if you used the same withdrawal method in the past? Did you save the recording? Can you please forward it to me? Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hi kristina

Yes it's the same withdrawal method I used to withdraw €500 from syndicate casino the week previous.

I deposited €20 over a week ago to see was it the card. funnily it accepted the €20 card payment but won't let me withdraw, I just went on live chat recently and they said its still being investigated. I will send the screenshot and video recording of that here.

With the video recording you will see I can only click and highlight both visa options, when i click on more options it gives me options I don't use. Bitcoin I don't use or have. Thanks for your help

Edit

I'm trying to upload the screen recording but it's not letting me send it, if you have another way I can try send it, I think through email it is too large to send

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Romi (romana.r@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Syndicate Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Syndicate Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

A quick update I had with the casino last Sunday night, maybe the relevant department take this long, I don't know. but I would have thought a good casino would have it sorted by now.

Dear Romi,

We would like to clarify the situation. At the moment, withdrawals to cards are temporarily unavailable. Our team is aware of this issue and is actively working on a fix.

That said, this is only one of several available withdrawal methods. You can still use Skrill, Neteller, Paysafe, cryptocurrency, and others without interruption.

So while the issue is real and being addressed, it is limited in scope and does not affect all withdrawal options.

Thank you, Syndicate Casino, for your reply.

Dear user,

Would it be possible for you to use some other payment method, please?

Let us know.

Respectfully,

Romi

Hello Romi

I will try setting up a skrill account and request a withdrawal, hopefully this works.

Syndicate casino should temporarily disable deposit from cards until the issue is fixed. I can deposit no problem but not withdraw. It needs to work both ways.

I will try skrill and let you know here ASAP

Just to add I've setup a skrill account and made a withdrawal request through skrill last night, waiting on the decision from syndicate casino.

I've also made a successful €20 deposit to syndicate casino, please keep this case open until I can confirm withdrawal was successful through skrill. Thank you

Two withdrawal requests are after been rejected through skrill, I've sent screenshots of my account and payment.

Withdrawal cancelled this morning, need to send more proof, another 48 hours waiting for them to cancel again, worse casino ever

Edit

These are the screenshots I have sent

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Patrick30,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Romi