Syndicate Casino - Las ganancias de los jugadores provenientes de giros gratis se retrasan.

I would like to report an ongoing issue with this casino. I won money from free spins but the winnings were never credited to my account. For the past week the support team has been telling me that they forwarded the problem to the game provider, yet nothing has changed and there is still no resolution. Because of this situation I am unable to continue playing. I am extremely frustrated and I hope this matter is finally taken seriously and fixed as soon as possible.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Syndicate Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please specify which game you played?
• Do I understand correctly that the free spins represent the promotion of the casino awarded to you? (free spins bonus)
• When did the incident happen?
• Would you be able to share supporting evidence of the incident with me?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear namish91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru