The Clubhouse Casino - El retiro del jugador se retrasa.

Hello,

I am writing to file a complaint regarding a withdrawal issue with TheClubhousecasino.

I requested a withdrawal of €170,000, but so far, only €4,000 have been paid out. The remaining amount has been unjustly delayed without any valid explanation.

Additionally, my KYC documents have been repeatedly rejected without clear reasons, even though they are official and valid. I have provided all requested documents, but they continue to claim that they are insufficient.

While I have all the relevant screenshots and evidence to support my claim, I am not including them at this moment.

I kindly request your assistance in mediating this issue and ensuring that the casino fulfills its obligations.

Thank you for your support.

Kind regards,

Sam A.

Important notice:

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings?
• Did you accumulate your winnings with or without a bonus?
• Which of your KYC documents have been rejected by the casino during verification?
• When was the last time you submitted any identity documents to the casino?
• Are there any pending withdrawal requests in your casino account? If so, please specify the date you submitted your most recent withdrawal request.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Sammy23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Veronika

Casino.Guru