Tiki Casino - El jugador afirma que el pago se ha retrasado.

I am filing a complaint against Tiki Casino due to a significant delay in processing my withdrawal. I have been waiting for my payout for six days, and despite multiple attempts to contact their customer support, I have received no resolution or clear explanation for the delay. The customer service representative, Danielle, only stated that the issue was "escalated" and asked for patience, but no specific timeline or details were provided. Previous communications with the casino have gone unanswered, leading me to believe they are intentionally withholding my funds. I am deeply frustrated and suspect that Tiki Casino may be operating a scam. I have threatened to share my experience on casino forums to warn others, as I feel they are unjustifiably holding my money. I request assistance in resolving this matter and recovering my funds as soon as possible.

Additional Details:

Casino Name: Tiki Casino

Issue: Delayed/non-processed withdrawal

Duration: 6 days (as of May 12, 2025)

Support Contact: Via chat with representative named Danielle; also provided email for complaints (support@tikicasino.com)

My Actions: Contacted support multiple times, expressed frustration, archived chat, and rated it poorly.

Dear dracco,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

amount was 1900 and they didnt wanted any verifications yet.i asked their support about verification too cuz i can send them all docs nedded

Dear dracco,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

yes i still didnt received money .support didnt reply.some turkey bots on chat autoresponse copy paste scripts.this is a very untrusted site in my opinion.processing money for that long is not normal .and when i asked about closing my account they refused it.

Dear dracco, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please provide a screenshot of your withdrawal request that clearly shows the amount, date, and current status?

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear dracco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They closed my account because I created a case on casinoguru.this whole company Is a scam .they didn't give me a normal reason why they holding withdrawal and when i created a case on this site they closed my account .absolutely disgusting acting .you got a contact to manager of this scam so ask them directly cuz I'm not gonna waste my time and money on this scam anymore .

Dear dracco, could you please provide the communication from the casino in which they explain the reason for closing your account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Did you play casino games or bet on sports?

Also, kindly respond to the previous questions.

What questions exactly ? No I played only casino.without any bonuses.raw money.they never asked me for kyc on their site system .I waited for money till now and still nothing so I give up on this cuz I don't wanna waste my time on this scam.if you wanna cover those scammers sure go ahead and close this case .I don't care

I also reported this casino to GC.

Dear dracco, could you please provide the communication you had with the casino, especially where they explain why your account was closed—or any messages or chats you received from them regarding your case? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear Dominica do you even contact them about my case or you just asking me questions times to times ? I told you my side of experience and hoping for you help but you asking me more questions instead contact those who holds and close my account for no reason

Dear dracco, please keep in mind that, in order for us to contact the casino and escalate your case effectively, we first need to verify all relevant details and gather sufficient evidence. This is a standard and necessary step in the complaint process—we cannot move forward without your full cooperation and the required documentation.

Dear dracco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

So close it. I don't care 😡I gives you all details about my case, and you don't even bother to contact them. It's obvious for me that you cover them. Not willing to help anyway, just wasting my time. I through casino guru is legit site to put complains but it's obviously payed by casinos to cover bad reviews... Not trustworthy at all. Go ahead close it. Don't give a s#@t

Dear dracco, Unfortunately, without your full cooperation and the requested documentation, we are unable to continue the investigation or intervene with the casino effectively.

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.