Tiki Casino - El retiro del jugador se retrasa.

Good morning, I’m from Germany. I haven't been paid 500€ after 4 weeks.

I played without a bonus. The reason they give is that I should wait. 4 weeks? Is that normal? I've sent all documents and they've been accepted.

Guten Morgen bin aus Deutschland. Mir werden 500€ nach 4 Wochen nicht ausgezahlt

Habe ohne bonus gespielt. Begründung ist ich soll warten. 4 Wochen? Ist das normal? Alle Dokumente geschickt und aktzeptiert

Hello jablonski1911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tiki Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No bonus. I keep getting put off and told to give them the bitcoin wallet. I did that 7 times. Chatted with them again today.

Ohne bonus. Werde immer wieder vertröstet und es wird mir gesagt ich soll die bitcoin wallet durchgeben. Habe ich 7 mal gemacht. Heute mit denen wieder gechattet.

Thank you jablonski1911 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear jablonski1911,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.

Dear Tiki Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/submit-dispute/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Mirka

We’ve reopened this complaint at the request of Tiki Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear jablonski1911,

I've received confirmation form the casino, that your withdrawal have been paid out. Could you please confirm, you have received it?

Thank you.

Dear jablonski1911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru