Tiki Casino - Los retiros de los jugadores se retrasan.

Hello dear Casino Guru Team,

On April 10, 2026, I deposited €300 for a casino bonus of 100% up to €300.

Real money and bonuses are kept separate in this casino.

I was then able to make a profit using real money.

After verification, I requested several payouts.

In total, I have already received 5 x €498 payments up to May 9, 2026, totaling €2490.

Since no further withdrawals have been processed for 19 days, I have decided to file a complaint. I hope you can help me clarify why the casino is no longer processing withdrawals.

kind regards,

Michael

Hallo liebes Casino Guru Team,

Am 10.4.2026 habe ich 300€ für einen Casino Bonus von 100% bis zu 300€ eingezahlt.

Echtgeld und Bonus sind in dem Casino voneinander getrennt.

Mit Echtgeld konnte ich dann einen Gewinn erzielen.

Nach der Verifizierung habe ich mehrere Auszahlungen beantragt.

Insgesamt wurden mir bis zum 9.5.2026 schon 5x498€ ausgezahlt, also insgesamt 2490€.

Da aber seit 19 Tagen keine weitere Auszahlung mehr getätigt wurde habe ich mich entschlossen, eine Beschwerde zu schreiben. Ich hoffe Sie können mir helfen, den Fall aufzuklären, weshalb das Casino keine Auszahlungen mehr tätigt.

lieben Gruß,

Michael

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which games did you play while your bonus was active?
• How many pending withdrawal requests are currently in your account?
• Were your winnings from the bonus you played with capped in any way?
• When was the last time the casino communicated with you regarding the delay in processing your payments?
• Have you passed the full KYC verification or at least submitted any identity documents to this casino for verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hello Veronika,

Here are the answers to your questions:

Which games did you play while your bonus was active?

The bonus was never active!

How many pending withdrawal requests are currently in your account?

A total of 3 withdrawal requests.

Were your winnings from the bonus you played with limited in any way?

I won with my real money! The bonus was never active!

The casino has already made several payouts (5 x €498). But that's not what the complaint is about. The complaint is about the fact that the casino hasn't made any further payouts for 20 days now.

When did the casino last contact you regarding the delay in processing your payments?

The casino hasn't contacted me about this. I've emailed their support team. I'll forward the correspondence to their email address.

Have you completed the full KYC verification process or at least submitted identification documents to this casino for verification?

Yes, I sent all the required documents to the casino and uploaded them to the verification page. Everything has been verified.

kind regards,

Michael

Hallo Veronika,

hier die Antworten auf ihre Fragen:

Welche Spiele haben Sie gespielt, während Ihr Bonus aktiv war?

der Bonus war zu keiner Zeit aktiv!

Wie viele ausstehende Auszahlungsanfragen befinden sich aktuell in Ihrem Konto?

insgesamt 3 Auszahlungsanfragen.

Waren Ihre Gewinne aus dem Bonus, mit dem Sie gespielt haben, in irgendeiner Weise begrenzt?

Ich habe mit meinem Echtgeld gewonnen! Der Bonus war zu keiner Zeit aktiv!

Das Casino hat auch schon einige Auszahlungen getätigt (5x498€). Aber darum geht es in der Beschwerde nicht. Es geht darum, dass das Casino seit nun 20 Tagen keine weiteren Auszahlungen mehr getätigt hat.

Wann hat das Casino Sie zuletzt bezüglich der Verzögerung bei der Bearbeitung Ihrer Zahlungen kontaktiert?

Das Casino hat mich diesbezüglich nicht kontaktiert. Ich habe eine Email an den Support geschrieben. Ich werde ihnen die Kommunikation an ihre Email senden.

Haben Sie die vollständige KYC-Verifizierung durchlaufen oder zumindest Ausweisdokumente zur Überprüfung an dieses Casino übermittelt?

Ja, ich habe alle erforderlichen Dokumente an das Casino gesendet bzw. auf der Verifizierungsseite hochgeladen. Alles ist verifiziert worden.

lieben Gruß,

Michael

• Did you cancel the bonus before you started wagering the bonus funds? If so, did your deposited amount and the winnings accumulated from wagering remain on your real-money balance untouched in your account?
• What types of games did you play to accumulate your winnings?

Hello Veronika,

Here are the answers to your questions:

Did you cancel the bonus before you started wagering the bonus funds? If so, did your deposited amount and any winnings remain unaffected in your real money account?

Which games did you play to earn your winnings?

I didn't play with any bonus. I won with real money and then cancelled the bonus!

Which games did you play to earn your winnings?

I played "Speed ​​Crash" by "Hacksaw" with real money and won with real money.

UPDATE:

On June 1st, 2026, all three withdrawals were cancelled. The reason for this is likely that I am currently undergoing an audit by the payment provider. Therefore, I will wait until after the audit is completed before submitting any new withdrawal requests to the casino.

Could you please keep the case open for now? Thank you.

Kind regards,

Michael

Hallo Veronika,

hier die Antworten zu ihren Fragen:

Haben Sie den Bonus storniert, bevor Sie mit dem Umsetzen der Bonusgelder begonnen haben? Falls ja, blieben Ihr eingezahlter Betrag und die erzielten Gewinne auf Ihrem Echtgeldkonto unberührt?

Welche Spiele haben Sie gespielt, um Ihre Gewinne zu erzielen?

ich habe mit keinem Bonus gespielt. Ich habe mit Echtgeld gewonnen und den Bonus danach storniert!!!

Welche Spiele haben Sie gespielt, um Ihre Gewinne zu erzielen?

ich habe mit Echtgeld "Speed Crash" von "Hacksaw" gespielt und mit Echtgeld gewonnen.

UPDATE:

am 1.6.2026 wurden alle drei Auszahlungen storniert. Der Grund dafür ist sicher, dass ich mich gerade in einer Prüfung vom Zahlungsanbieter befinde. Deshalb werde ich bis nach dem Abschluss der Prüfung warten, bis ich im Casino neue Auszahlungsanfragen stelle.

Können Sie den Fall bitte solange offen halten, danke.

Lieben Gruß,

Michael

Hello Popy71,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Popy71

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.

Dear Tiki Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Hello Barbora,

I requested a payout of €498 today and am now waiting for the payment.

kind regards,

Michael

Hallo Barbora,

ich habe heute 498€ zur Auszahlung beantragt und warte nun auf die Auszahlung.

lieben Gruß,

Michael

Hello Popy71,

Thank you for reaching out to us.

We are sorry to hear about the delay of your payment and any inconvenience this may have caused.

After checking your request we can confirm that your previous withdrawal requests have been canceled by your payment provider.

We would recommend contacting your provider in order to receive information about the cancellation.

Furthermore, please be informed that your new requests have been forwarded as priority.

Thank you for your understanding.

Kind regards,

TikiCasino Team

Dear Michael,

According to the casino, your previous withdrawal requests were canceled by the payment provider, and your latest withdrawal request has been forwarded as a priority.

Could you please let us know whether this new withdrawal has already been processed or whether it is still pending? If it is still pending, please let us know when you submitted it and whether you have received any further communication from either the casino or your payment provider.

I look forward to your update.

Hello Barbora,

I requested withdrawals of €498 each on June 20th, 2026, June 21st, 2026, and June 22nd, 2026. So far, none of the withdrawals have been processed by the casino.

kind regards,

Michael

Hallo Barbora,

ich habe am 20.6.2026, am 21.6.2026 und am 22.6.2026 jeweils 498€ zur Auszahlung beantragt. Bis jetzt wurde vom Casino noch keine der Auszahlungen bearbeitet.

lieben Gruß,

Michael

Dear Tiki Casino,

Thank you for your previous response.

The player has confirmed that the withdrawal requests submitted on June 20, 21, and 22, 2026, are still pending despite your previous message indicating that they had been forwarded as a priority.

Could you please provide an update on the status of these withdrawal requests? Additionally, could you clarify whether they are being affected by the same payment provider issue as the previous withdrawal requests, or if there is another reason for the delay?

Thank you in advance for your cooperation.

Dear All,

Thank you for your patience and reply.

Please be informed that the payments are in the last stage and will be processed in the nearest time.

We kindly apologize for the inconvenience and thank you for your cooperation.

We will inform you as soon as the transactions have been complete.

Thank you for your understanding.

Kind regards,

TikiCasino Team

Dear Tiki Casino,

Thank you for the update.

I appreciate the clarification. I kindly ask that you keep us informed once the withdrawals have been successfully processed.

Dear Michael,

Could you please let us know as soon as you receive any of the pending withdrawals? Your confirmation will help us determine whether the issue has been resolved or if further assistance is needed.

I look forward to your updates from both sides.

Dear All,

thank you for your patience.

We are happy to inform you that the withdrawal requests have been successfully complete.

Furthermore, please note that the new request has already been forwarded as priority.

We thank you for your cooperation and understanding.

Kind regards,

TikiCasino Team

Hello Barbora, Hello Tiki Casino Team,

I can confirm that 3 x €498 were paid out on June 3, 2026.

I have already requested payment of the last two outstanding payments (1x €498 and 1x €357).

kind regards,

Michael

Hallo Barbora, Hallo Tiki Casino Team,

ich kann bestätigen, das 3x 498€ am 3.6.2026 ausgezahlt wurden.

Die beiden letzten offenen Zahlungen (1x 498€ und 1x 357€) habe ich bereits zur Auszahlung beantragt.

lieben Gruß,

Michael

Dear Michael,

Thank you for the confirmation. I'm glad to hear that the three withdrawals have now been successfully received.

Please keep us updated once you receive the remaining two pending withdrawals. Alternatively, if they are processed and you consider the matter resolved, you may simply use the Resolved button to confirm that the issue has been settled.

I look forward to your update.

Hello Barbora,

Today, July 7, 2026, another payment of €498 was made.

€357 is still outstanding.

kind regards,

Michael

Hallo Barbora,

heute am 7.7.2026 sind erneut 1x 498€ ausgezahlt worden.

Offen sind noch 357€

lieben Gruß,

Michael

Dear Michael,

Thank you for the update.

I'm glad to hear that you have received another withdrawal of €498.

Please keep us informed once you receive the remaining €357. We will keep this complaint open until you confirm that all outstanding funds have been paid.

Hello Barbora,

On July 10, 2026, €357 was paid out. All payments have now been made.

Thank you so much for the great support.

kind regards,

Michael

Hallo Barbora,

am 10.7.2026 sind 357€ ausgezahlt worden. Damit sind alle Zahlungen getätigt worden.

vielen Dank für die tolle Unterstützung.

lieben Gruß,

Michael

Dear All,

Thank you for your patience.

We are happy to inform that all payments have been successfully complete.

We thank you for your understanding and cooperation.

Kind regards,

TikiCasino Team

Dear Popy71,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as resolved in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue.

If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated.

Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Barbora

Casino.Guru