TikiTaka Casino - El reintegro del jugador se ha retrasado.

I am trying to make a withdrawal now for weeks. First 2 weeks they say it's pending because unusually high volume of requests, which has caused a delay in validating withdrawals. After that they say its because of the limit of the month.

Then I cancelled the withdrawal, made a new one on the first of July. Today it's still pending. First I get the same response again: unusually high volume of requests, which has caused a delay in validating withdrawals. But today it is not possible for me to even contact an agent on their site!

I love playing here but since I made some profit it is impossible to withdrawal any. Yet still they try to push to make more deposits. I still have a good amount of money in my account but can not withdrawal any or even get in contact with them. Also to verify took me almost a month, because they asked things that were not even possible. I think this is a real scam, not a professional casino. I hoop you can help me withdrawal some funds.

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Dear piepert45,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hi, my account is successfully verified, my game history is checked. I made withdrawals before to the same address. Only since a couple weeks my withdrawal keeps on pending. First they say the delay is because they have to many withdrawals. Now I can't even get in contact anymore. I still have a lot of money in the account.

After being strung along for weeks, they now have no reason whatsoever to block a withdrawal. That is why they are no longer responding at all. In fact, the only way to get in touch via the website is through the chat function. However, they have removed the button to contact a contact agent. (see screenshot) It is now impossible to get in touch with them. Although I wonder if there are any contact agents at all.

Meanwhile, there is still more than 100k in euros on the website. It has now been well over a month since I tried to make a withdrawal.

Dear piepert45,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

The withdrawals are still pending. It is impossible to get in touch via "Contact Us," as they have removed the button for me. No matter how much I play, my "VIP" status remains at 0.0. They says the monthly limit for no vips are 7.000 euros. Possible 3 active withdrawals. 3 working days, weekend excluded.

Dear piepert45, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla M.

Dear piepert45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes I have made a couple successful withdrawals before.

Yes I have passed the kyc successfully.

I accumulated my winnings without any active bonus.

I played casino games.

Dear piepert45,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Ayberk, (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello piepert45,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear TikiTaka Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear piepert45,

I have received an update from the casino regarding your withdrawals.

According to the casino, your withdrawal requests from July 27 and August 1 have been successfully processed, with the funds sent on August 12 and August 14, respectively. They have advised that it may take approximately 3–5 business days for the funds to reach your account, depending on the payment method and your bank.

Regarding your other withdrawal request, the casino has informed us that it was cancelled by the payment provider and that you submitted a new withdrawal request on August 14. They are currently looking into this pending withdrawal and have stated that they will provide a further update.

Please keep me informed once you receive the funds or if there are any further developments regarding your pending withdrawal.

Dear piepert45,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.