TikiTaka Casino - Jugador solicita reembolso debido a una estafa.

I deposited 30 euros and only realized later that it's a scam and they never allow withdrawals.

My money is still in the deposit. Plus, I didn't receive any bonus. There's no chat available.

I kindly ask you to refund my 30 euros.

Thank you.

Ho depositato 30 eur , ho solo visto dopo che è una scam e non fanno mai prelevale.

I miei soldi sono ancora sul deposito. in più non ho ricevuto alcun bonus. Non c'è una chat.

VI chiedo gentilmente di farmi rimborsare i miei 30 eur

grazie

Dear DeliaSole,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Was this your first deposit?

Did you play with the deposit you made?

Which bonus did you want to activate with that deposit?

What specific experiences led you to believe the casino is a scam and that they won't allow withdrawals?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi, I read the reviews and I realized it's a scam.

My deposit has been played...so I could withdraw my 30 eur...but the withdrawal is still being reprocessed no one knows for what...data is on the same card I paid with. It is the first time I play on this casino because it was in an app and not because I chose this casino

Salve ho letto le recensioni e mi sono accorta che sia una truffa.

Il mio deposito è stato giocato ... quindi potrei prelevare i miei 30 eur ... ma il prelievo è ancora in fase di rielaborazione non. si sa per cosa ... dato è sulla stessa carta con cui ho pagato . Si è la prima volta che gioco su questo casino perche era dentro un app e non perche abbia scelto questo casino

Dear DeliaSole, could you please confirm that you have passed the KYC verification?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

he refunded me thanks. They were not unfair

mi ha rimborsata grazie. Non sono stati sleali

Dear DeliaSole,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru