Topacio Casino - La cuenta del jugador ha sido cerrada.

This damn casino has had problems since day one, first with withdrawals and then with their chat agents who are experts at lying and wasting time, it seems that they are trained to lie but not to solve problems, for several days with their lies about us updating the payment method, that the withdrawal amount should be lower, that they reject the withdrawal because it is too high, that the payment department still has not given us information and many more lies, since in the forums there are many, many complaints for the same thing.

I managed to make a minor withdrawal and to my surprise they blocked my account with more than half of my money that I couldn't withdraw and they don't know why they blocked me, they are not qualified for anything, casinoguru the topaz casino is a real DANGER that is poorly evaluated, it has a very low level of security the truth, now I tried everything to recover my account and withdraw my money and the bastards don't help at all, seriously I'm angry with all this and before you ask, I won the money without a bonus and even so there were always problems withdrawing

Este maldito casino desde el primer día eh tenido problemas,primero con el retiro y después sus agentes al chat qué son expertos para mentir y hacer perder el tiempo,parece que son capacitados para mentir pero no para solucionar,durante varios días con sus mentiras de estamos actualizando el método de pago que el monto de retiro debe ser menor que rechazan el retiro porque es muy alto,que el departamento de pago aún no nos da información y muchas mentiras más,ya que en los foros hay muchos pero muchos reclamos por lo mismo

Alcanze hacer un retiro menor y para sorpresa me bloquearon la cuenta con más de la mitad de mi dinero que no pude retirar y ellos no saben porque me bloquearon,no están capacitados para nada,casinoguru el casino topacio es un PELIGRO de verdad que esta mal evaludado,tiene un nivel muy bajo de seguridad la verdad,ahora intente de todo para recuperar mi cuenta y retirar mi dinero y los desgraciados no ayudan en nada,enserió que estoy enojada con todo esto y antes que pregunten,el dinero lo gane sin bono y aun así siempre hubo problemas para retirar

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Topacio Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Which payment methods have you used for payouts and deposits in this casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

One week after I registered, I was blocked on Saturday, October 18th.

I played slots

Payment method by transfer and withdrawal the same but they rejected everything and then I withdrew by cryptocurrency and they only paid me half and the other half remained inside the blocked account

They told me to wait for an email. It's been several days and they haven't sent me a single email, even since I registered, and they haven't responded to mine either.

Una semana de haberme registrado y me bloquearon el día sábado 18 de octubre

Jugué tragamonedas

Método de pago por transferencia y de retiro lo mismo pero lo rechazaban todo y después retire por cryptomonedas y solo me pagaron la mitad y la otra mitad quedo adentro de la cuenta bloqueada

Me dijeron que espere un correo,van varios días y no me han enviado un solo correo incluso desde que me registre y tampoco responden los mios

Dear client,

Hello, your account is under review. It will be checked, and you will be informed by email.

Regards

They still haven't sent me an email, they don't even answer mine. It's been several days and I haven't received any answers, everything is very slow.

Siguen sin enviarme un correo incluso no responden los míos ya van varios días y no recibo respuestas,todo muy lento

I just received an email stating that I can now withdraw, but I still can't access my casino account. So, how do you expect me to withdraw?

Me acaban de enviar un correo de que ahora puedo realizar mi retiro pero sigo sin poder entrar a mi cuenta de casino,entonces como quieren que haga mi retiro????

Dear client, please submit a withdrawal request and let us know if you encounter any issues.

I already sent the request, but they should give me priority in paying my withdrawal quickly since I have lost several days with my account when it was blocked without being able to make a withdrawal.

Ya envié la solicitud,pero deberían darme prioridad en pagar rápido mi retiro puesto que eh perdido varios días con mi cuenta cuando estaba bloqueada sin poder hacer un retiro

I just realized it was rejected. How is that possible? They sent me an email saying I could withdraw it, and now they reject it. Why are they playing with me so much?

Ahora recién me doy cuenta que lo acaban de rechazar,como es eso posible? Me envían un correo diciendo que puedo retirar y ahora lo rechazan,porque tanto juegan conmigo???

Dear client, your withdrawal request was paid yesterday. The case is resolved.

Thanks to both parties for your replies.

Dear player.

Could you please confirm that the payout reached your bank account or a wallet in full?

Please let me know.

Dear Ferna8624,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru