TrueLuck Casino - El retiro del jugador será reembolsado.

Withdrawal gets refunded over and over.

impossible to withdrawal my winnings, already verified. No use of bonuses or free spins.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TrueLuck Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you previously successfully withdrawn winnings from this online casino?
• Have you contacted casino support and asked for assistance with the payouts? What responses have you received?
• Has the casino offered any alternative payment method for you to use?
• Could you please share with me your communication with the casino regarding the issue so we may review it? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I’ve sent the requested information to your mail

Thanks for your reply and the information provided via email.

• Did the casino fix the technical issues since your last post?
• Were you able to withdraw your winnings successfully in part or in full?

Please let me know.

Dear timtenveen97,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Tomas.

in the meantime my winnings reduced to 6K,

but i’m still not able to withdrawal funds since my last reply.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear timtenveen97,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas